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DCA Compliance Lead

3 months ago

Melbourne, Victoria, Australia Transurban Full time

Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.

About the role

We're seeking a DCA Compliance Lead who will lead regulatory compliance and risk management within our debt collection processes.

This role will collaborate with internal stakeholders to ensure alignment on compliance requirements, continuous improvement through audits, manage DCA obligations and engage with external regulators, as needed.

As our DCA Compliance Lead, you'll contribute to lasting and positive changes that shape the future of our cities and communities. It's meaningful, challenging and exciting work.

Day-to-day, you will:

  • Ensure compliance by understanding and managing obligations across stakeholders
  • Develop and maintain compliance policies, procedures, and DCA obligations in Protecht and ARM active risk manager
  • Build and evolve processes to maintain high standards, tracking, monitoring and reporting on risks and compliance.
  • Present DCA compliance reporting to stakeholders of all levels
  • Facilitate DCA training sessions
  • Update training records, documentation and processes to ensure regulatory compliance
  • Support regular audits to monitor compliance and identify areas for improvement

This role will suit someone with a curious mind and transferrable skills and experiences, including:

  • Being well-versed in compliance management, preferably in the debt collection industry
  • Strong understanding of regulatory frameworks that govern debt collection
  • Ability to extract and analyse data, assess risks and provide sound recommendations and advice
  • Able to engage and build rapport with stakeholders of all levels
  • Strong time management, written and verbal communication skills
  • Demonstrated ability to coach and mentor
  • Ability to think bigger and always look for better solutions and ways of working

If you meet some of these requirements, but not all, we encourage you to submit your application.

With a career at Transurban, you'll enjoy a range of benefits, including:

  • A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
  • 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
  • Learning and development opportunities to support your career interests
  • Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more
  • Share offers and insurance benefits
  • Social activities, community give-back programs and paid volunteer days

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on

Ready to help us keep cities moving? Apply today.

Job Type:

Permanent

Closing Date:

12-June-2024 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:

Brisbane CBD & Inner Suburbs Brisbane QLD