Client Technology Partner
1 week ago
Other (Information & Communication Technology)A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
The Role
The Client Technology Partner is a leadership role for one of our clients within the client technology services domain which has accountability for the delivery of MUFG Retirement Solutions Technology services to the client.
The primary objective of the role is to provide strategic partnership and enablement of MUFG Retirement Solutions technology strategy & assets for client's needs.
The role is also responsible for Client engagement to establish the scope of the Client's technology objectives and potential integration patterns, as well as the provision of IT consulting services as and when required.
The role will support the Head of Client Technology Services in the conception and delivery of MUFG Retirement Solutions Client technology and integration strategy.
Key accountabilities and main responsibilitiesBuild a high performing and accountable team focused on client service delivery, operational risk management, product, and service knowledge.
Formulate strategic plans and roadmaps with Clients and MUFG Retirement Solutions internal stakeholders for current & future technology and integration servicesDevelop a body of knowledge for MUFG Retirement Solutions technology and integration services for internal stakeholders and Client's awareness and educationActively promote MUFG Retirement Solutions technology and integration services to Clients in concert with the Client Partnership Managers.
Lead and manage the teams assembled to deliver the technology services to ClientsReview, complete and present regular status reports to the Clients and internally at MUFG Retirement SolutionsManage and respond to the Clients requests and proposals in a timely mannerCoordinate with MUFG Retirement Solutions Client Partnership and Service Delivery teams for proactive and consistent communications to ClientsAct as a primary internal stakeholder for MUFG Retirement Solutions technology and foster collaborative and mutually supportive relationships with stakeholdersLiaise with internal technology teams on a strategic and day to day basisIdentification and implementation of continuous improvement initiativesLiaise with internal stakeholders for project estimations, architectural approaches, release schedules and other mattersEngage the required resources to ensure the timely delivery of servicesEnsure the MUFG Retirement Solutions Technology services team, when it comes to Risk, Security, Audit and control frameworks are aligned to meet the requirements of the technology business policy, industry ratings and Australian Regulatory frameworks.
Ensure that the principles in the control frameworks are clearly understood by the teams delivering the service and embedded into their ways of working.
Ensure the technology and integration services team consider the end-to-end operational impacts and information security requirementsEnsuring all outstanding actions are completed; responsible for driving incidents and any audit items to closure.
Experience & Personal Attributes
Experience in delivering high quality technical services and technology consulting services to ClientsProven knowledge and experience with technology services, API's, and other integration patternsDemonstrated ability to think and plan strategically with a commercial focus and respond to emerging issues and develop appropriate strategies and plans.
Lead a team of mainly technical resources to ensure appropriate outcomes for the Client and for MUFG Retirement Solutions businessWork through escalations from the team and clients and provide support when required.
Act as a single point of contact between funds and IT related issues including project and client works. Liaise with funds from IT perspective.Ability to maintain collaborative working relationships with internal and external stakeholders is required.
Effective communication skills with all levels of the organisation (written and verbal); in particular, have the ability to explain complex technical concepts and issues in a way non-technical people can understand.
Ability to approach technical issues and problems in an analytical and solutions focused mannerUnderstanding and appreciation for a disciplined IT approach to incident, problem and change managementHighly Professional approach and Customer FocusedSome of our Employment Benefits
FlexiWorks – enabling our employees to work in the office and at homePurchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leaveEmployee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
Culture @ MUFG Pension & Market ServicesWe are an inclusive employer whose people work collaboratively.
We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported.
We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
How to applyReady to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.
A global, digitally enabled business connecting millions of people with their assets – safely, securely and responsibly.
From equities, pension and superannuation to investments, property and other financial assets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
We help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experiences that leverages the expertise of our people combined with technology, digital connectivity and data insights.
A global, digitally enabled business connecting millions of people with their assets – safely, securely and responsibly.From equities, pension and superannuation to investments, property and other financial assets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
We help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experiences that leverages the expertise of our people combined with technology, digital connectivity and data insights.
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