Customer Servcie Representative

1 week ago

Sydney, New South Wales, Australia Medtronic Full time
**Careers That Change Lives
**Join a diverse team of innovators who bring their worldview, their unique backgrounds, and their individual life experiences to work every day. It's no accident — we work hard to cultivate a workforce that reflects our patients and partners. We believe it's the only way to drive healthcare forward and remain a global leader in medical technology and solutions.

**A Day in the Life
**Responsibilities may include the following and other duties may be assigned.

  • Monitor usage Inbox constantly to identify loan/consignment usage sent in from Sales representatives.
  • Monitor State Spine purchase order inbox constantly to identify orders, checklists sent from reps/loan technicians.
  • Liaise with Sales reps when required to confirm correct usage of stock.
  • Create consignment replacement, loan, and billing orders in SAP.
  • Liaise with warehouse staff/ loan technicians regarding stock levels, issues, deliveries.
  • Create delivery notes and send to warehouse for despatch /delivery to customers.
  • Manage Proof of Deliveries for customers via freight track and trace online.
  • Manage all Customer queries relating to proformas, billings, loan orders, ETAs.
  • Run PO Pending for Sales team monthly/quarterly/yearly.
  • Escalate issues to Manages for resolution. Follow up with Customers to chase up purchase orders for outstanding billings.

Must Have:

0 years of experience required

Good to Have

  • Bachelor Degree in any disciplines
  • SAP knowledge Experiences working in order processing environment
**Our Offer: **In our 5th Tenet of our Mission, we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success.


We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage.

As a result, our employees have access to the following benefits, to name a few:

  • Range of ondemand online health and wellness training resources, apps, videos, and communities
  • We invest in professional training and development for employees at all levels.
  • Our Employee Resource Groups (ERG)
- foster awareness and inclusion in the workplace.

  • Various insurance benefits include life and disability and salary continuances We have generous employee referral programs, corporate discount programs, leave benefits, and more
**About Medtronic
**Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health, and extend Life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

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