Operations Command Centre Engineer

2 weeks ago

Melbourne, Victoria, Australia Vocus Group Full time

Operations Command Centre Engineer - Graduate Opportunity

452 Flinders St, Melbourne VIC 3000, Australia Req #1986
Wednesday, 22 May 2024

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us

The Operations Command Center Engineer team is accountable for the operation, maintenance of Vocus Networks and Network facilities. It also is accountable for all wholesale and retail service provider customer interactions from a service support perspective and is the owner of the customer experience on Vocus technologies.

The T2 Engineer will be accountable to ensure the effective delivery of operational tasks including monitor, log & diagnose, enrichment, manage and resolve/close of all tickets (including change) during the shift period; in addition, they will be responsible for meeting all KPI/OLA and service level requirements.

Please note this is a Graduate Position.

This is a full-time, permanent position based fully on-site within our Operations Command Centre located in the Melbourne CBD. Please note, this position works across a 24/7, 365 days rotating shift work roster.

Applicants must hold current Australian citizenship status to meet governmental criteria for NV1 Baseline Clearance, which is essential for this role.


About the role

As a hands-on, sleeves-up Graduate OCC Engineer at Vocus, you'll genuinely love getting the job done for your customers and team mates. You'll be the difference between Vocus and our competitors.

Here's a typical day in your life:

  • Resolution of technical issues in a Tier 2 environment adhering to Vocus policy and procedure
  • Work diligently on proactive and reactive tasks and routines to ensure smooth running of the team operations
  • Step up and take imitative during outages and provide support to the management of the team
  • Champion a team culture of inclusion, trust and open communication and encourage disruptive thinking that ties to the team's strategic vision
  • Work cooperatively with the field teams ensuring customer needs are met

About you

  • You must be an Australian citizen as you will need to be eligible to gain a Government Security Clearance - NV1
  • You must be comfortable with working 24/7, 365 days a year on a shift roster.
  • Knowledge of a telecoms operational environment with a general understanding of I.T, broadband internet
  • Recently completed a Computer Networking Engineer degree
  • Ability to work under own initiative and effectively manage customer and inter-departmental relationships.
  • Ability to prioritize work load in a complex networking environment
  • Proven ability to effectively manage fluctuating workloads and optimize available resources to meet changing priorities and deadlines, putting the customer at the heart of every decision.
  • Dynamically responds to both strategic and tactical operational management requirements.

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

  • Diverse and dynamic teams with a supportive and inclusive culture.
  • Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
  • Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
  • Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service
  • Study assistance programs to excel your personal growth, learning and development.
  • Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it's personal. We're crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people's lives.

With us, you'll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.

About Us

As Australia's specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

Ready to take the next step?

If you like the sound of this role and think you'd do a great job, but are worried you don't tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they're not 100% qualified for, but just as likely to succeed at them

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.

Apply now

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