Tele Service Consultant
2 weeks ago
Company Description
Welcome to This Australian Life.
From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about.
We're always looking for people who want to go further with us. People who do what's right, aim high, and work smart. Why not see where we can go?
The Tele Service Consultant function is primarily concerned with performing Tele Underwriting and Tele Interviews in the Retail space. Integral to this is quality and service standards which ensure the functions are meeting TAL's Customer requirements.
- In this role you will:_
Underwriting Administration
- Perform tele interview and tele underwriting calls as required.
- Respond to all Retail enquiries pertaining to Tele Underwriting & Tele Interviews.
- Plan, organise and balance Tele Interview schedule.
- Ensure all work is completed to agreed service levels and quality standards.
- Regularly participate in team meetings.
- Assist with project work, system and user acceptance testing, procedural reviews and process improvement when required.
- Engage in creating a supportive team environment whilst actively sharing skills and knowledge.
Escalations and Complaints
- Respond to escalations and complaints and take responsibility to obtain a quick resolution. Liaise with various departments in order to achieve a successful outcome.
- Identify trends and provide feedback to your Team Manager to prevent reoccurrence.
- Respond to escalated enquiries with a sense of urgency and a view to both resolve the complaint and eradicate any underlying issues to prevent future occurrences.
Compliance and Quality
- Identify potential opportunities to improve the way Customers, Funds and Advisers do business with TAL.
- Ensure all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL's Customer Service Culture.
- Proactively raise and seek to rectify known compliance breaches within set timeframes.
- Produce highquality, accurate and compliant work.
- Consistently achieve or exceed agreed individual quality targets.
Qualifications
You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
- Skills we are looking for:_
- Customer centric with excellent customer service skills and friendly telephone manner.
- Motivated and results driven.
- Ability to work as part of a team and contribute to positive outcomes for the team.
- Display effective time management skills.
- Focus on quality and continuous improvement.
- Medical Terminology or related health experience.
- Underwriting administration or teleunderwriting experience.
- Prior experience in a customer servicebased role.
As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
Additional Information
To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.
TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.
We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.
LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves.
Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day.
Risk management is everyone's responsibility.-
Consultant Geriatrician
2 weeks ago
Melbourne, Victoria, Australia Monash Health Full timeLocation: Melbourne | Southern MetropolitanJob type: Full timeOrganisation: Monash HealthSalary: Salary not specifiedOccupation: MedicalReference: 63913About Monash HealthAbout Aged and Rehabilitation DivisionAged and Rehabilitation Care provides a range of integrated services, predominantly to support older people reach and maintain health independence and...
-
Telephone Sales Professional
2 weeks ago
Melbourne, Victoria, Australia Landmark Investments (Holdings) Australia Pty Ltd Full timeJob summaryExperienced tele-salespeople needed who believe in themselves to be the best in booking meetings, who want to build a rewarding career in Sales The product is promoting a mortgage reduction program that shows people how to pay off a home loan in approximately 5 years.Part time, with the full-time promotion to be offered to the proven sales...
-
Planning Consultant
2 weeks ago
Melbourne, Victoria, Australia Service Stream Full timePrimary LocationMelbourne - 80 Collins StreetJob Description SummaryAn exciting opportunity has arisen for a Planning Consultant to join ServiceStream in multiple locations.About the RoleServiceStream's Telecommunications division are currently seeking a Planning Consultant to join our growing company.Nature of position: Permanent, Full TimeLocation:...
-
Consultant Geriatrician Lsl Cover
2 weeks ago
Melbourne, Victoria, Australia Monash Health Full timeLocation: Melbourne | Southern MetropolitanJob type: Part timeOrganisation: Monash HealthSalary: Salary not specifiedOccupation: MedicalReference: 63914About Monash HealthAbout Aged and Rehabilitation DivisionAged and Rehabilitation Care provides a range of integrated services, predominantly to support older people reach and maintain health independence and...
-
Security Consultant
2 weeks ago
Melbourne, Victoria, Australia LZ Security & Service GmbH Full timeSecurity Consultant - Anz (Melbourne Based) CyberArk - Melbourne, VICIT Source: uWorkin JOB DESCRIPTION Company DescriptionAbout CyberArk:(NASDAQ: ) is the global leader in identity security. Centered on , CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces,...
-
Senior Customer Service
2 weeks ago
Melbourne, Victoria, Australia Beaumont People Full timeJoin Adflex Marketing as a Senior Customer Service & Campaign Coordinator, leading a values-driven team in a hybrid role with clear career progression while enhancing top-notch customer service for NFPs Hybrid working model (with head office in Richmond VIC 3121) Values driven, tight knit team with a clear career progression road map $70,000 + Super ...
-
Experienced Education Consultant
2 weeks ago
Melbourne, Victoria, Australia Ausking Migartion Service Center Full timeAusking International Group is seeking an Education Consultant with a natural talent for sales and marketing. Fulltime Position Available with Education Consultancy Highly Competitive Salary plus Bonus Immediate StartAbout UsAbout the consultant RoleYou will have a positive impact on business and in return for outstanding sales success be rewarded with...
-
Experienced International Student Consultant
2 weeks ago
Melbourne, Victoria, Australia Ausking Migartion Service Center Full timeAusking International Group is seeking an Education Consultant with a natural talent for sales and marketing. Fulltime Position Available with Education Consultancy Highly Competitive Salary plus Bonus Immediate StartAbout UsAbout the consultant RoleYou will have a positive impact on business and in return for outstanding sales success be rewarded with...
-
Essential Services Consultant
2 weeks ago
Melbourne, Victoria, Australia Philip Chun Full timeEstablished in 1990, Philip Chun provides building code, accessibility and essential services consulting to the construction and development industry. Our staff consist of accredited Building Certifiers, Inspectors and Consultants, Airport Building Controllers, Access Consultants, Essential Services Consultants including Accredited Practitioners (Fire...
-
Senior Services Consultant
2 weeks ago
Melbourne, Victoria, Australia Myob Group Limited Full timeHi And thanks for stopping byWe're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more.We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start,...
-
Senior Services Consultant
2 weeks ago
Melbourne, Victoria, Australia Myob Group Limited Full timeHi And thanks for stopping byWe're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more.We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start,...
-
Senior Services Consultant
2 weeks ago
Melbourne, Victoria, Australia Myob Group Limited Full timeHi And thanks for stopping byWe're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more.We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start,...
-
Managed Services Consultant
2 weeks ago
Melbourne, Victoria, Australia Cancore Building Services Ltd Full timeAbout Nintex:At Nintex, we are transforming the way people work, everywhere.Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily...
-
Advice Services Consultant
2 weeks ago
Melbourne, Victoria, Australia Cbus Full timeAdvice Services ConsultantAbout CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been...
-
Senior Services Consultant
2 weeks ago
Melbourne, Victoria, Australia Myob Group Limited Full timeHi And thanks for stopping byWe're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start,...
-
Adviser Service Consultant
2 weeks ago
Melbourne, Victoria, Australia T+O+M Executive Full timeWe here at TOM Executive have partnered with one of Australia's largest Superannuation companies to recruit a Specialist Consultant for their Advisers Solutions team. Permanent role based in Melbourne CBD:Flexible working from home arrangements and work life balance offered Excellent salary package $82,000 packageOverview of the role:The purpose of the...
-
Professional Services Consultant
4 weeks ago
Melbourne, Victoria, Australia Adobe Full timeJOB LEVELP40EMPLOYEE ROLEIndividual ContributorCreativity for AllAdobe is a place where exceptional people work – don't just take our word for it, our employees have recently voted us #1 on the Great Place to Work list for the 10th consecutive yearWe're proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great...
-
Service Desk Consultant
2 weeks ago
Melbourne, Victoria, Australia Health Metrics Full timeHealth Metrics is on the lookout!Health Metrics specializes in innovative software solutions for the Healthcare industry in Australia and New Zealand. Their star product, eCase, is a comprehensive resident management software that covers various aspects of patient care. The company aims to lead the way in intelligent Health & Social Care solutions, driven by...
-
Executive Services Consultant
2 weeks ago
Melbourne, Victoria, Australia AU 480 CIBT Visalink Pty Ltd Australia Full timePurpose of this Job:The Executive Service Consultant is responsible for ensuring a superior class of service is delivered which includes the consultation and complete handling of travel documents needed for our clients seeking a superior level of service. The Executive Service Consultant needs to not only meet but exceed our customers' expectations and...
-
Service Cloud Business Consultant
2 weeks ago
Melbourne, Victoria, Australia Salesforce Full timeJob CategorySalesJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career...