Senior People Advisor

3 weeks ago


Melbourne, Victoria, Australia AIA Full time

BE THE DIFFERENCE
At AIA, we don't simply believe in being 'the best'. We believe in better – because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important part role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity

We have an opportunity available for a Senior People Advisor to join our dedicated team on a max term contract (parental leave cover). Within this role you will partner with a HRBP to support an aligned client group within the business and proactively partner with this group on all employee matters. You will be instrumental in working within a collaborative team to allocate workflow, cases and tasks across the Tier 1 HR service model. This opportunity would suit someone with a strong interest in or experience handling employee relations matters.

To do this successfully you will:

  • Provide end to end HR services including Tier 1 support, case management (including performance management) and coach People Leaders on employee matters
  • Coordinate workflow within the People Advisory and HR Business Processes, in particular through our global HRIS (Workday)
  • Provide employee centric services in alignment with the People & Culture Service Delivery Model; assessing and handling query volumes, response times and performance to SLA's
  • Be able to own and resolve colleague and People Leader case issues
  • Build and improve the quality of Tier 0 Knowledge Base Articles and Workday content making sure the content remains current, useful, consistent and accessible
  • Adapt an employee experience focussed, continuous improvement practice to improve processes, process documentation and data accuracy
  • Develop excellent working relationships across the P&C team and the broader business at both a people leader and employee level
  • Work closely with the Employee Relations and Policy Manager to provide additional support in this space as required

Successful applications will demonstrate:

  • Previous experience working in a role within HR service delivery and in HR Service Desk Management
  • Prior Workday experience in handling HR data, queries and knowledge management
  • Experience managing ER matters with a dedicated client group
  • Tertiary qualification in Human Resources, Law or similar
  • A high level understanding of HR principles and practices with the confidence to make recommendations and improvements and implement them optimally
  • Exceptional customer engagement skills across senior leadership and employees

Why choose AIA:

We've made a promise to help people live healthier, longer, better lives. And it starts with our own people.

  • Access our training and development to build on your current skills
  • Access 4 additional leave days a year to recharge and refresh yourself
  • Work with supportive and inclusive managers
  • Flexible working arrangement

At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians. Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality – the world's leading science-backed wellbeing program – we've started a movement to make Australia the healthiest, best protected nation in the world.

AIA is different. Are you?

To join an organisation that helps people live better every single day, apply via the link today.



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