Centre Support Volunteer

1 week ago

Auburn, Australia Asylum Seekers Centre Full time

09th January, 2023:

Position:
Centre Support Volunteer

Program Area:
Volunteer Program

Location: 44A Macquarie Rd, Auburn Centre for Community

Purpose / Objective
Centre Support Volunteers (CSVs) are pivotal in ensuring clients remain supported and receive assistance with day-to-day questions.

CSVs play a key role in providing general advice and guidance to clients who may have questions about ASC services or processes in Australia.


Reports to:
Volunteer Manager

Days and hours required per week:
Wednesday. 4-hour shift (between 9 am and 2 pm)

Duties & Responsibilities

  • Action enquiries on the Centre Support job log. These enquiries are requests submitted by staff and volunteers through the Centre Support Form on the database
  • Troubleshoot Opal enquiries from clients and escalate as necessary to Opal Management
  • Provide information and general advice using ASC fact sheets provided and take the initiative to research information online, when required, if a fact sheet is not available
  • Provide information and advice when appropriate, in regards to service availability and ASC capacity
  • Effectively communicate with clients from a range of backgrounds and Englishspeaking levels, often with the assistance of interpreters over the phone
  • Adhere to escalation procedures specific to the Centre Support team when dealing with an urgent/crisis enquire

Selection Criteria

  • Experience in working with people from various backgrounds and cultures
  • Comfortable using the Translating and Interpreting Service to communicate with clients
  • Ability to work collaboratively with other staff and volunteers
  • Flexibility and willingness to take on extra tasks as appropriate
  • Ability to adhere to policies in relation to code of conduct, boundaries and confidentiality.
  • Speaking a second language is an advantage

General Conditions

All ASC staff and volunteers are required to:

  • Adhere to ASC's vision, purpose and values
  • Act at all times and adhere to ASC policies and procedures
  • Demonstrate respectful and welcoming behaviour with all people at ASC in culturally appropriate ways
  • Comply with ASC Work, Health and Safety systems
  • Comply with ASC Incident Management systems and emergency protocols
  • Comply with ASC Child Protection measures to determine suitability for working with children and young people. This includes a valid NSW Working with Children Check and a Statement of Prior Convictions.

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