Workforce Planning and Reporting Manager

1 week ago

Melbourne, Victoria, Australia Arthur J. Gallagher & Co. Full time

About Us:
Gallagher Bassett is the world's premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. From Walla Walla, Washington to Wallaroo, South Australia. More than 5,000 of the most dedicated professionals backed by the industry's most powerful technology.

Each with a single and powerful purpose:
To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients' assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

Responsibilities:

About the Role


As a Workforce Planning Manager, you will provide workforce data and strategic recommendations for our Victorian Workers Compensation Claims Operation to support teams with workforce management and planning.


Your responsibilities will include:

  • Implementing the Workforce Planning Strategy and developing industry leading workforce planning and reporting capability
  • Providing high level data analytics to enhance business decisions and operational efficiency/profit
  • Working with the General Manager and Senior Leadership Team to build staff satisfaction levels through effective planning of staff onboarding Building workforce optimisation to suit business needs, new operational hours and days, including when teams are able to work in the office
  • Creating and maintaining Business Unit continuity plans to ensure continued delivery of agreed service levels
  • Maintaining a plan of expected staffing requirements over and critically reviewing and recommending operational resource plans
  • Developing the capability of the Workforce Planning team in order to provide a superior workforce management service
  • Collaborate with senior leadership team to develop business cases, then design and deliver strategic projects that will enhance operational profit
  • Report on inefficiencies or loss of productivity during the reporting period Identify gaps in the planning strategies, and work with the relevant Senior Leaders to develop solutions and processes to ensure services meet business expectations.

Qualifications:

We're interested in hearing from people who possess:

Ability to interpret customer needs and operational performance, and recommend pragmatic next steps of analysis Critical and creative thinking ability Highly developed interpersonal and people leadership skills, including ability to connect with and influence people at all levels Sophisticated numeracy and analytical skills, and strong attention to detail Experience in managing performance through qualitative and quantitative metrics Ability to deliver insights within time restraints in an engaging, clear and concise manner.

Relevant tertiary degree - IT, Business, Accounting Strong abilities using resource planning software, MS Excel or MS PowerPoint to produce clear, concise documents, reports and presentations If you live our values and demonstrate the people capabilities, we can offer you the following: Attractive remuneration packaging & flexible work arrangements - including WFH Paid Parental Leave Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities; Exciting career - as our Company grows, so do the opportunities for our people; Opportunities for ongoing education and development; Service and performance recognition awards; and employee assistance program for yourself and immediate family members

To apply

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