Administration & Counter Services Officer

1 week ago


Nowra, Australia Shoalhaven City Council Full time

Salary:
$42 - $48 p.a. plus 11% Super

  • Casual position
  • Join a team that is committed to creating a positive culture.

About the role
The Administration & Counter Services Officer position is based at the

Ulladulla Administration Building, Ulladulla.

Casual positions are rostered between Monday to Friday, and 9:00 am to 5:00 pm.

Duties
Reporting directly to the Coordinator - Administration South, the focus of this position is to:

  • Provide face to face customer service at the Ulladulla Counter, working in a team environment to provide efficient, responsive, and courteous customer service across a range of Council functions to a diverse range of people.
  • Providing guidance and assistance to telephone and front counter enquiries, at all times maintaining a professional and courteous manner.
  • Perform cashier functions and associated duties as required.
  • Provide administrative and customer service support to internal and external customers of City Development's Development Services Teams.

Skills & Experience
In order to be successful in the position, you will be/ possess:

  • Certificate III in Business/Administration (or equivalent)
  • Relevant experience in an administrative/business service and/or customer experience environment
  • Experience in delivery customer experience excellence (including face to face interactions)
  • Class C Driver's Licence
  • Proof of Australian residency or citizenship, or authority to work in Australia (visa)

About Shoalhaven City Council

Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career.

The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.

Benefits
We are committed to creating a positive culture and strong team environment, and offer a range of benefits:

  • Generous Leave Entitlements
  • Long Service Leave After 5 Years
  • 9 Day Fortnight for Outdoor Staff
  • Flexitime for Indoor Staff
  • Remote Working Arrangements
  • Fitness Passport
  • Novated Lease Arrangements
  • Discounted Private Health Insurance
  • Training and Development Programs

How to Apply


In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.


  • At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
  • Please list the relevant qualifications and experience you have in Customer Service including any cash handling experience.
  • Please list the relevant qualifications and experience you have in Administration.
  • What does working in a team environment mean to you?
  • What does customer service mean to you?

Contact:
Kim Smith - Coordinator - Administration South

Applications Close:
Sunday, 27 August 2023 (at Midnight)

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