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Service Delivery Manager
3 months ago
This locally owned and operated company is renowned for its industry-leading customer service model and is trusted by clients to deliver services that enable their success.
The company prides itself on creating a positive and energizing work environment, ensuring employees love what they do.Recently recognized as Australia's #1 Tech Best Great Place to Work in 2024, this is an exceptional opportunity to join a top-tier organization within a high-performing team.
Key Responsibilities Develop and manage strategic operational relationships with customers, including senior C-suite contacts.Support and assist customers with their operational requirements and queries through site visits and phone contact.
Meet with customers to capture and share information relating to incidents and projects.
Project manage the implementation of or changes to services.
Interface with internal stakeholders to resolve issues or inquiries.
Act as a point of escalation for all operational issues and concerns within the defined portfolio.
Identify opportunities where the company's products and services can meet customer needs.
Desired Skills And Attributes University degree.
Ideally 5 years of experience in roles such as Service Delivery Manager, Project Manager, or Customer Success Manager.
Experience in the IT industry, preferably within a Managed Services Provider, Iaa S Provider, or Public/Private Cloud provider.
Understanding of cloud technologies.
ITIL, Agile, and/or Prince II certifications are highly desirable.
Previous experience as a project manager or project coordinator is a plus.
Exceptional customer service skills.
Excellent written and verbal communication skills.
Why Join?Join a company with the highest Net Promoter Score on the ASX and recognized for the world's best customer experience in 2020 at the World Communications Awards.
You'll be part of a driven team with a collaborative culture that values decision-makers and action.Benefit from extensive learning and development opportunities, including Gallup strengths-based training and defined career pathways, ensuring fantastic internal mobility opportunities across the group.
Apply now and one of the White Bay team will reach out to you very soon.Never miss out on job alerts or interview tips and tricks by following the White Bay Linked In page:
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