Regional Outbound Manager, Customer Excellence

2 weeks ago

Melbourne, Victoria, Australia Amzn Commercial Srvcs Pty Ltd Full time
Bachelor's degree preferably in Operations, Engineering or Logistics

  • Experienced in Distribution and/or Fulfillment processes, ideally in fastpaced industrial, logistics or production environment
  • Proven analysis and problemsolving skills
  • You feel responsible for the quality of your work whilst striving for steady excellence and optimization
  • High level of written, verbal and interpersonal skills
  • Established working knowledge of Outbound Flow and related tools


Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online.

The goal of Amazon Logistics is to build a world class last mile operation.

Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.

To continue to drive process excellence within our Fulfillment Centers, we are currently looking for an Outbound ACES Manager.

As an ACES (Amazon Customer Excellence Systems) Manager, you will drive process standardization on site. You will be the link between Fulfilment Centers and the ACES team.

As a member of the AU ACES team itself, you will contribute to the optimization of the Fulfilment Center operations, providing sufficient knowledge and appropriate tools to improve performance.


Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes.

Creating effective communication plans to provide visibility to all impacted teams of the organization will help enable overall process alignment.

Key job responsibilities


As firsthand contact for Fulfillment Centers (FC's) regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing.

You are in charge of monitoring the operational success through set in building and network performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates.

  • In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.
  • Contribute to audit initiatives, tool rollouts, network training and to support resultsdriven action planning.
  • Contribute to deployment of Process Standard implementations and upgrades within FC's partnering with senior management and various stakeholders across the network.
  • Support development and continuous piloting of process improvements and ongoing benchmarking initiatives
  • Ensure FC management is understanding of benchmark rates and is trained in technical configurations to drive accurate reporting and productivity boosts
  • Management of adhoc requests for FC's and reporting
  • Professional experience or qualification in process management
  • Expertise in Lean Management, Six Sigma and other OE tools
  • Data analysis skills and familiarity with supporting tools e.g. SQL, Powerbi, Quicksight, Macro's

Acknowledgement of country:


In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.

We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.


IDE statement:
Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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