Customer Success Executive

2 weeks ago

Melbourne, Victoria, Australia Sirius People Full time

Mission:
Join our client's team as a Customer Success/Inside Sales SaaS Executive, where you'll play a crucial role in providing excellent customer service and driving revenue growth within your allocated region. Become a trusted advisor in the SaaS space, converting leads and maintaining relationships with existing clients.

Responsibilities:

  • Convert MQLs, SQLs, partner clients, website inquiries, or inbound calls into revenue-generating opportunities.
  • Provide outstanding customer service and act as a trusted advisor to new and existing clients.
  • Understand and follow the sales process as outlined in the SaaS industry.
  • Seek new sales opportunities through provided leads and channels like Live Chat.
  • Manage webinars effectively to attract potential customers.
  • Complete all administrative duties accurately and in a timely manner.
  • Achieve sales KPIs and objectives as per the daily report and quarterly targets.
  • Handle inbound and outbound calls, addressing product/service inquiries and resolving issues promptly.
  • Maintain customer records and accounts, recommending additional products/services as needed.
  • Contribute to team efforts by achieving related results and providing feedback.

Essential Job Functions:

  • Daily inbound and outbound calls, including new leads and customer service calls.
  • Promptly address uncontacted leads and deal with previous day's deals.
  • Upsell opportunities and resolve customer service issues efficiently.

Key Performance Indicators:

  • Meet daily/monthly/quarterly/yearly individual sales and conversion rate targets.
  • Effective HubSpot management and adherence to sales processes.
  • Solicit and incorporate customer feedback when applicable.

Skills Required:

Energetic and self-motivated individual with premium communication skills.
Ability to work autonomously and demonstrate a high work ethic.
Strong time management skills with the ability to multitask effectively.
Excellent listening and questioning skills, along with objection handling techniques.
Proficiency in hunting, retaining, and growing customer relationships.

Ready to make your mark in the SaaS industry? Apply now email me directly at with your CV

At Sirius People, we advocate for the progression and equity of people of Aboriginal and Torres Strait Islander descent, diverse cultural backgrounds, disabilities and gender identities. Therefore, we strongly encourage you to apply.

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Web Mobile Technology Full time

    Careers Join the WMT team to Excite, Inspire and Delight our Customers Web Mobile Technology is accelerating business success through the global delivery of innovative enterprise turnkey workflow solutions.We are a driven team that delivers extraordinary value to our customers and we excite our solution users with our highly visual, intuitive and engaging...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Web Mobile Technology Full time

    Careers Join the WMT team to Excite, Inspire and Delight our Customers Web Mobile Technology is accelerating business success through the global delivery of innovative enterprise turnkey workflow solutions. We are a driven team that delivers extraordinary value to our customers and we excite our solution users with our highly visual, intuitive and engaging...

  • Head of Customer Success

    2 weeks ago

    Melbourne, Victoria, Australia REA Group Full time

    Newly created leadership role in our Customer Success function- Ambitious leader who can design and deliver a best in class strategy- Permanent opportunity in a flexible working environmentWe're REAREA Groupis not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Global-e Full time

    We are looking for a Customer Success Manager (CSM) who will partner with Global-e and ensure the long-term success of our clients in Australia.The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and stakeholders. They will also provide clients with strategic...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia KnowBe4 Full time

    About KnowBe4KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.Fortune has...

  • Customer Success Specialist

    2 weeks ago

    Melbourne, Victoria, Australia WorkJam, Inc. Full time

    WorkJam's mission? To provide the best Digital Workplace for frontline and hourly workers. Through our industry-leading Digital Frontline Workplace platform, we are positively impacting the lives of millions of frontline employees worldwide, enabling them to achieve breakthrough productivity levels at companies of all sizes._ _We're proud of our dedicated...

  • Customer Success Lead

    2 weeks ago

    Melbourne, Victoria, Australia FrankieOne Full time

    The role:You are a superstar customer success lead that ensures our clients receive the very best experience on every level, both for your own customers and your team. You will drive and run Customer Success for our strategic account portfolio as a player/coach, leading by example, and driving your own opportunities while coaching others on theirs. You will...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Wrike Careers Page Full time

    Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.Our vision:A world where everyone is free to focus on their...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Software AG Full time

    Software AG is the software pioneer of a truly connected world. Since 1969, we've helped 10,000+ organizations turn data into decisions. Our industry-leading suite ofintegration & API management,IoT & analyticsandbusiness transformationproducts creates a flow of data between people, departments, systems, and devices. _We connect people and technology for a...

  • Interim Executive Consultant – Gig Executive

    2 weeks ago

    Melbourne, Victoria, Australia GIG EXECUTIVE Full time

    The OrganisationFuture Leadership is a dynamic capability ecosystem for boards and executives, encompassing Fisher Leadership for board and executive search, CLA for leadership development, and Gig Executive for on-demand interim executives. Recognised in the Great Place to Work survey and a B-Corp Certified organisation we strive to innovate and lead in our...

  • Customer Success Lead

    2 weeks ago

    Melbourne, Victoria, Australia Frankieone Full time

    The OpportunityLooking for a top-notch Customer Success Lead to ensure our clients have an outstanding experience at every touchpoint. Your role involves managing our strategic accounts, setting an example while guiding your team, and maximizing the value and revenue of these key clients. You will shape our Customer Success strategies in a rapidly growing...

  • Customer Success Associate

    2 weeks ago

    Melbourne, Victoria, Australia Dataminr Full time

    See yourself at DataminrAs a Customer Success Associate, you will drive First Alert product adoption, renewal, and usage among First Alert customers, as well as build a strategy to foster account growth. You are excited to combine your interests in technology, government, national security, and customer success to transform the way our customers adopt and...

  • Customer Success Account Manager

    2 weeks ago

    Melbourne, Victoria, Australia Microsoft Full time

    OverviewAs a Customer Success Account Manager (CSAM), you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for execution against our Customer Success Contracts and orchestration of cross-functional programs that deliver customer value and enable transformational customer outcomes. This opportunity will...

  • Customer Success Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Safe Securities Full time

    Our vision is to be the Leaders in Promoting a Safer Digital Environment and the Champions of Positive Transformation.We strongly believe in empowering individuals and teams, providing them with both freedom and responsibility to ensure that everyone is working towards the same goals.We maintain a culture of transparency, autonomy, and accountability, with...

  • Customer Success Account Manager

    2 weeks ago

    Melbourne, Victoria, Australia Microsoft Full time

    The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation ofMicrosoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products andservices, but also because we provide a differentiated and...

  • Customer Success Manager, Anz

    2 weeks ago

    Melbourne, Victoria, Australia D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Impact Full time

    Our Company:Your Role at Impact:As CSM for Australia and New Zealand you will be responsible for the management of client relationships to promote retention and growth, through identifying up-sell, cross-sell, and churn-risk early.Join us if you are passionate about strategic, goal-driven account plans and processes to ensure productive relationships with...

  • Executive Gm

    2 weeks ago

    Melbourne, Victoria, Australia Six Degrees Executive Full time

    Location: Melbourne Job Type: Permanent Salary:- $300000 per annum Contact:Michelle Young An extraordinary role for a customer-obsessed, commercially focused senior strategy leader to drive top line sales growth in new and existing channels Core responsibility for delivering profitable customer growth in a competitive industry Seeking a driven, highly...

  • Customer Success Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Asahi Beverages Full time

    Join Our Team as a Customer Success Specialist at Asahi Lifestyle BeveragesAre you a high-energy, results-driven individual with a passion for Sales? If so, THIS sales opportunity may be for you Asahi Beverages is seeking a dynamic Customer Success Specialist to join our Inside Sales team.In this role, you will play a pivotal role in maintaining and growing...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Cisco Systems Full time

    Senior Customer Success ManagerThere are a lot of security companies out there, but no one is doing what Kenna is doing: giving our customers the ability to measure their risk landscape and truly protect their environments from the ever-present threat of a breach. As a result, we see phenomenal growth as some of the top companies in the world flock to our...