Senior Engagement and Secretariat Officer

1 week ago

Brisbane, Queensland, Australia First People Recruitment Solutions Full time
  • APS6 Equivalent hourly rate contract, 4-months + possible extension
  • Located in Brisbane, Melbourne or Adelaide, minimum 2 days in office
  • Travel may be required

About the Department

Our client exists to ensure energy consumers are better off, now and in the future, focusing on ensuring a secure, reliable and affordable energy future for Australia.

About the Role

The AER is seeking a reliable candidate to manage the operations and governance of the Customer Consultative Group (a panel of consumer advocates/stakeholders) for the Australian Energy Regulator. This role is critical to the continued function of this group and for the AER to continue to obtain important insights into consumer needs particularly as the energy market transitions.

The role aims to influence AER staff to drive engagement with CCG member, so that AER staff use their input to influence the AER's work program.

The candidate would be responsible for the end-to-end management of CCG meetings, from planning meeting dates, to working with subject matter experts across the AER to develop future agenda items and areas for the CCG to discuss and influence, to post-meeting wrap up. As such, the ideal candidate would have some event management/administration experience, in additional to communications and community/consumer engagement experience.

The candidate would need to be comfortable working with staff from across the AER to respond to queries raised by CCG members, in order to brief Senior Management and Board members in preparation for the quarterly meetings.

Ideally the candidate would have a good understanding of International Association of Public Participation (IAP2) engagement principles, and an understanding of consumer needs in the energy market, or ability to quickly pick this up.

In addition, the candidate will be responsible for driving the AER's first outreach strategy, working in conjunction with the Assistant Director. This requires an understanding, or ability to quickly acquire an understanding, of ways to gain on the ground insights into the consumer experience with a particular focus on various segments of consumers, and ability to communicate to consumers in plain English, either directly or via trusted advocates.

Key Responsibilities

  • day-to-day management and Secretariat of the AER's Customer Consultative Group (one of the AER's panels made up of consumer advocates)
  • prepare a range of documents for a wide audience including preparing drafts of correspondence, meeting papers, guideline reviews, and advice.
  • leading and progressing the delivery of an outreach strategy, including tools and materials for customers to confidently engage with the energy market.
  • build and maintain collaborative relationships with staff, AER Board members, formal consumer engagement mechanisms, consumer groups, energy market participants and Government (Federal and State/Territory).
  • identifying issues raised through stakeholder engagement and other channels, and researching, investigating and analysing these issues in order to provide advice and/or propose recommendations based on that analysis.

Selection Criteria (Essential)

  • Strong written and verbal communication skills with an attention to detail
  • Strong stakeholder management skills
  • Strong administration and coordination skills

Selection Criteria (Desirable)

  • Experience in event or meeting management
  • An understanding of community engagement principles (or IAP2 trained)
  • Ability to understand consumer challenges in the energy sector.

What's on offer

The successful candidate will be offered an APS6 equivalent hourly rate contract. This position can be based in Brisbane, Melbourne or Adelaide.

As this role is with the Federal Government, only Australian citizens will be considered for this vacancy.

How to Apply

Click APPLY or contact Marisa Conlon, Senior Consultant, Talent Acquisition at for further information on the role.

Please submit applications in Word format only by 10am, Friday 2nd June 2023.

FIRST PEOPLE Recruitment Solutions is a 100% Indigenous owned agency providing contingent contracts, fixed term contracts and permanent recruitment solutions to Government and Corporate Australia.

Our Head Office is based in Canberra with a national reach to all the states and territories, regional and remote areas of Australia.

FIRST PEOPLE Recruitment Solutions encourage applications from Indigenous Australians and Non-Indigenous Australians together with people from culturally diverse backgrounds.

FIRST PEOPLE Recruitment Solutions acknowledges the traditional owners of country throughout Australia and recognizes their continuing connection to land, waters and community. We pay our respect to them and their cultures; and to elders both past, present and emerging.

Reference number: _
Profession:GovernmentGovernment Federal

Company: First People Recruitment Solutions
Date posted: 31st May, 2023

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