IT Grads and L1 Support Analysts

2 weeks ago

Sydney, New South Wales, Australia Saul Recruitment Full time

Very reputable and ever growing Aussie MSP growing from strength to strength:


  • Work in a collaborative and highly-skilled team of engineers working on cutting-edge cloud tech:
-
Very supportive management style and culture:


  • Training, development and career progression:
-
$50-65k Base + Super + Training - commensurate with skills and experience:


  • Sydney CBD
Work for this superb Australian based MSP with a history of providing top quality Managed IT solutions to medium to large scale businesses and a mission to go above and beyond

Be part of dynamic businesses that challenges the status quo and sets the benchmark for others to follow.


This role will suit a positive, flexible and results driven individual who takes ownership of tasks through to completion and enjoys working in a fast paced and ever-changing environment.


You will be guided and exposed to multiple technologies and work within a team that are open to sharing knowledge, guiding and mentoring.

With that said, you need to be committed and willing to push yourself and go above and beyond

Key Responsibilities:

  • Provide Level 1 technical support/administration for multiple client environments
  • Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams
  • Periodic onsite visits to client sites
  • Provide continual improvement recommendations
  • Maintain accurate records and ensure documentation is up to date
  • Assist with senior project work from time to time

Key Requirements:

  • Prior MSP experience
  • Windows, AD, O365, Azure, Outlook/Exchange, VMWare/HyperV, Citrix, Intune, Backup & DR, Networking, Mac/JAMF (obviously don't need all training provided)
  • Any networking experience favourable
  • Experience working with ticketing and monitoring tools
  • Must be available to go onsite and be "hands & feet" in Sydney
  • Tertiary IT qualifications or industry certifications favourable but not essential
  • Very strong interpersonal and communication skills written and verbal
  • A friendly, positive and customerdriven attitude
  • Effectively multitask and manage competing priorities
  • Team player ready to contribute whatever it takes or play any role on a team to get the job done
  • Excellent time management & organisational skills
  • Enjoys a fast paced environment and is comfortable with change

What's in it for you?

  • Work with a very reputable and evergrowing MSP
  • Collaborate and learn from some of the best techs in the business
  • Loads of training, certification and career development opportunities
  • Work with some of the most cuttingedge emerging technology
  • Open/Supportive/collaborative culture and management style
**A TRUE OPPORTUNITY TO SHINE AND BE REWARDED FOR IT

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