Rtoc (Real Time Operating Centre) Tech Support 1

2 weeks ago

Perth, Western Australia Epiroc AB Full time

Functional area:

Marketing
Onsite or Remote:Onsite
Primary Skills:Problem-solving,Analytical Thinking,Active Listeni
Country/Region:AU
City:Perth
Location:Perth, WA, AU, 6000
Company name:Epiroc Kinetic Logging Services
Date of posting:Feb 1, 2024
Kinetic Logging Services Pty Ltd is a division of EPIROC and is a leading supplier of Geophysical Services in Australia, with offices in Perth, Newman and Brisbane.


RTOC (Realtime Operations Centre)

  • Our business involves Geophysical Logging measurements made with various downhole tools conveyed by logging trucks which operate both night and day shifts. There are sitebased supervisors for the teams.
    1 x Permanent Full time position

About the Role:

  • RTOC operates on a 24 hr, 7 day a week, 365 days a year and is staffed on a roster system.
  • Be available to work days, nights, holidays, and weekends on a rolling roster as the business requires
  • Some travel to site may be required, but the role is primarily based in our Kewdale headquarters
  • The RTOC operation supports the field operations from our Perth office and performs the following functions:
  • Call centre for support for the field operators
  • troubleshooting & technical assistance
  • Maintain and provide accurate log entries of faults with resolutions
  • Perform technical troubleshooting base on fault logs
  • Provide 1st/2nd level of technical support where necessary
  • Monitor OreSight Vehicle data Flow (Power BI, MIX, Telematic etc)
  • Troubleshoot Trimble Communication issues
  • Convert coordinate files to enable Trimble operation
  • Quality control OreSight log data
  • Maintain and update troubleshooting procedures for operational support and improved performance of the OreSight fleet.
  • Assist as required with writing incident reports.
  • Identify areas of potential improvement & development to increase productivity and reliability
  • Contribute to documentation as required
  • The logging units are custom built inhouse, and the RTOC team has access to, and the support of, appropriate experts to build the specific skills and knowledge relative to the equipment they need to support

About you:

  • Engineering, computer systems or science diploma from TAFE or University (preferred but not essential)
  • 12 Years of experienced with troubleshooting (an advantage);
  • Exposure to Electrical/Electronic/Instrumentation fault finding remotely (preferred but not essential);
  • Exposure to PLC/Instrumentation automation (preferred but not essential);
  • Exposure to Wire Line logging unit (preferred but not essential);
  • Strong analytical and problemsolving skills;
  • Good time management and communication skills;
  • Ability to manage multiple problems at once and prioritise issues;
  • Active listening and effective communication
  • Positive Can do attitude.
  • Proficient in Microsoft Office
  • Clear communication in written and spoken English

Applicants must be able to:

  • Pass a Preemployment Medical.
  • Pass Ongoing preemployment and random Drug & Alcohol screening;
  • Have the Right to Work and Live in Australia
  • Provide 2 professional references

Applicants must also ensure:

Please provide a Cover Letter outlining your relevant and suitable skills and experience for this role.

  • As per the Western Australian Government's mandatory vaccination directive for Resource Sector Workers, we have extended the Government mandate and our full workforce will be required to be triple vaccinated against COVID 1
  • Therefore, this will be a requirement of employment with us

About Epiroc:

  • Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With cuttingedge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment, and provides worldclass service and consumables. The company was founded in Stockholm, Sweden, and has over 13,000 passionate people worldwide supporting and collaborating with customers in more than 150 countries.
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