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Kyc Manager

3 months ago

Sydney, New South Wales, Australia ING Full time
Is 2023 your opportunity to join ING, Australia's most recommended bank in the capacity of
KYC (Know Your Customer) Manager in our growing
Wholesale Banking team?


We're on the hunt for an experienced
KYC (Know Your Customer) Manager who'll provide governance and oversight of the Service Providers who deliver on our Wholesale Banking KYC activities.

You'll be covering the entire end-to-end client KYC lifecycle from on boarding, periodic/event reviews and off-boarding; as well as supporting Front Office in KYC matters.

We're looking for someone with exceptional knowledge of
Wholesale/ Institutional Banking landscape who can add immediate value.

You'll be accountable for service & relationship management (including SLAs - timeliness and quality), regulatory management (which includes controls and risk assessment), outsourcing framework (managing the service lifecycle) and cost management & process improvement.

Ready to do you thING?

What are you going to do? You will be

  • Managing and coordinating local and offshore teams to ensure predictable high level service delivery
  • Working with outsourcing managers and service providers to ensure complaince to CPS231 and global sourcing policies
  • Engaging with internal stakeholders to proactively manage all risks
  • Proactively identifying potential issues and gaps and addressing those as per agreed timelines
  • Ensuring all regulatory requirements and controls are met
  • Ensuring there is a strong focus on continuous improvement to optimise cost/quality/timeliness

What are we looking for? Someone who has

  • Understanding of AML/CTF requirements and KYC processes
    for assessment of legal entities:

  • Sound knowledge of Wholesale/Institutional Banking lending products, associated processes and regulatory requirements
  • Approximately 15+ years banking experience including leading KYC teams and management of 3rd party service providers
  • Proven experience in driving process improvement initiatives delivering sustainable change and improved service
  • Ability to recognise complex issues and quickly identify possible options followed by implementation
  • Exceptional conflict resolution & negotiation skills
  • Exceptional analytical and problem solving skills
  • People leadership with the ability to set objectives/KPIs, performance manage and coach
  • The ability to work under pressure, with multiple deliverables in a complex/high pressure environment

About Us


At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.


When you come to work at ING, you're joining a modern and progressive team where individuality isn't just accepted, it's encouraged.

You'll be surrounded by people who are friendly, inclusive and respectful, who want you to reach your potential. It's one of the many reasons we're proud to be an Employer of Choice for Gender Equality.


We give people the freedom to take risks, stay curious and think differently, and seek new and better ways to make things happen.

We're here to help you get ahead.

And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.

Sound like the kind of place you'd feel at home? We'd love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

**Applications close Wednesday 8th March 2023.