Customer Service Administrator

2 weeks ago

Sydney, New South Wales, Australia Humanity Health Group Full time

Customer Service Administrator

Your tomorrow starts with you today

Are you a passionate individual with a customer focused background, have a strong desire to learn, grow and achieve goals within an industry that is truly making a difference? You may be just the person we need

Who we are

At Humanity Health Group we care as much about you, as we do our clients. Each day we help our staff and our clients to live better lives, offering opportunity and inspiration at each turn of the journey.

We're in the business of helping people get to where they want to be throughout their life. That goes for our clients and our people.

For our employees, we provide an industry-leading 'Humanity Life Policy' that encourages you to cultivate your version of a balanced life and meaningful career across our global brand family.

About the role

As a Client Services Administrator, you will be our clients first point of and responsible for:

  • Maintaining a professional demeanor, providing customer service over the phone and via email to all customers and stakeholders
  • Taking initial details relating to enquiries and/or referrals and take the customer through our referrals process
  • Generating quotes and following up on quote approvals.
  • Communicating with support coordinators regarding matters of their referrals.
  • Booking in appointments for our clinicians
  • Being part of a team who work together to achieve results

Opportunity for all successful applicants to complete a certificate in Office Administration fully covered by HHG

To be successful you will:

  • Have previous administration, customer service or call center experience
  • Be a confident communicator, well-presented and able to hit the ground running
  • Possess excellent computer proficiency skills including experience working with Microsoft Office
  • Have a passion for people, and an empathy to listen to their challenges and goals
  • Have the ability to maintain excellent internal and external relationships
  • Demonstrate a high attention to detail and have exceptional verbal and written communication skills
  • Be self motivated with a drive for achieving exceptional results

What we offer

It's our people-centric health, wellbeing and development initiatives that separate us from the rest. We'll empower you to step up: step sideways: flourish always in your pursuit of a long and meaningful career.

In this role you'll receive...

  • Unrivalled professional support, training and mentorship
  • Monthly professional development days, opportunities to represent HHG at events and group programs as well as leadership programs
  • Continuous career growth working across 12 brands providing you with experience across multiple health related industries
  • Support from an innovative organization that feeds new ideas and recognizes high performance
  • A great atmosphere where you're supported to work autonomously and be creative
  • Friday social gatherings & regular team outings
  • We also have an office Therapy Dog in training who visits most days

Keen to join us?

If this sounds like you, we'd love to hear from you. Please email your CV to or Apply Now.

Due to high the high volume of applications please note that only shortlisted candidates will be contacted.

Humanity Health Group fosters a workplace that actively seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply.

  • Long term career opportunities and growth
  • Meaningful work supporting clients on the NDIS via phone, email and chat
  • Bonus structure to reward your hard work

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