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Duty Manager – Sydney Light Rail
3 months ago
· Working in a 24/7 control room environment supporting our Network Controllers
· Managing complex operational challenges in a dynamic environment
· Providing effective communication across a wide range of stakeholders
About Transdev
At Transdev, we believe public transport plays an important part in how a city comes to life. Our day-to-day work influences our families, friends and future generations where they live, work and play. Whatever your role is at Transdev, you contribute to improving the mobility of our customers, and the positive impact this can have on their lives, their community, and our environment.
The role
Working on rotating shifts, you will play a pivotal role in ensuring the smooth and efficient operation of the Sydney Light Rail network by overseeing and coordinating incident response and management from the Operational Control Centre. Working closely with our Network Controllers you will be the first point of escalation providing guidance and support to the team, whilst managing complex operational challenges. This will include engaging with maintenance crews, communicating incident updates to internal and external stakeholders. Ultimately this role is key to the safe and efficient operation of both the Inner West and CBD & South East Light Rail network.
What you bring
Key to your success will be the ability to react with decisive leadership during disruptions and emergency situations to deliver agreed contingency plans. This will be reflected by your ability to work under pressure and at the same time appreciate the impacts to passenger services. Given the nature of the role excellent problem solving and analytical skills combined with the ability to give clear and consistent communications is critical. Previous experience in managing a team in a passenger centric operation will also be valuable to your success in the role.
The benefits for you
In return, we offer competitive pay and benefits and a positive culture that embraces diversity and employee feedback. We genuinely invest in our people and the work you carry out at Transdev touches the lives of your family, friends and future generations alike. Working in a growing, global business will provide diverse career experiences for you to make your mark, push boundaries and reach your maximum potential.
By supporting a diverse workforce, we also encourage candidates who require any reasonable adjustments during the application process to let us know. Our full list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180 can be seen on our Work180 page
Our Values and beliefs
The work we carry out at Transdev touches the lives of our families, friends and future generations alike. Contributing to our growing, global business means you can make your mark, push boundaries and reach your maximum potential. As an equal opportunity employer, we are committed to reflecting the diversity of the communities we serve. We support applications from people representing all diversity groups and ages such as Aboriginal and Torres Strait Islander, Lesbian Gay Bisexual Trans and/or Intersex (LGBTI), people with disabilities, religious beliefs, and ethnicity.
Our recruitment process
We have an uncompromising attitude to the safety of our employees, client and customers so our recruitment process may include medicals, drug & alcohol testing, police checks, licence checks and right to work checks. By submitting your personal information to Transdev you consent to such information being collected, held, used and disclosed in accordance with our Privacy Policy.
Interested?
If you're as passionate about delivering unparalleled service as we are then click the 'Apply now' button to go to our Transdev careers website and complete your application form online.
Don't tick all the boxes? Transdev is committed to a workplace as diverse as the community we serve and we encourage all applicants to apply.
