Client Services Coordinator, Pacific

2 weeks ago

Sydney, New South Wales, Australia AccorHotels Full time

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars.

The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces.

Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.

An exciting opportunity has become available for a
Client Services Coordinator to join our Accor Pacific team.

You will be responsible for actively supporting the Vice President of Sales & Connected Partners, Pacific and our hotels by providing coordination across all Business to Business sales teams.

This role will also provide support to all Pacific Sales Team members depending on the lifecycle of the segments.

The role will professionally and efficiently prioritise projects and day to day commercial sales needs alongside the Vice President of Sales & Connected Partners, Pacific.


A great role to build knowledge and capability across a variety of Sales segments including corporate, TMCs, leisure, entertainment, meetings & events, luxury and more.


Getting to know the role and your responsibilities:

  • Act as a key point of contact for our hotel properties as well as external and internal clients and suppliers
  • Provide a high level of administration duties pertaining to the support of the commercial contracting lifecycle not limited to assisting in the development and monitoring of Global & National programs, maintaining and updating information & initiatives, rate solicitation, rebate contributions & issuing contracts
  • Coordination of all commercial sales activities, events, initiatives and projects as directed
  • Management & triaging of multiple inboxes, enquiry management and support for clients and hotels
  • Act as a key contact for hotels and sales teams and training of the Accor Sales CRM System (ANAIS)
  • Reporting, quoting and opportunity tracking in ANAIS & Connex (Accor Sales Systems)
  • Administration of the preferred agreements across commercial team as directed by Vice President Sales & Connected Partners, Pacific
  • Provide one on one support for the teams as directed by Vice President Sales & Connected Partners, Pacific
  • Book and manage flight and accommodation bookings as directed by Vice President Sales & Distribution, Pacific
  • Purchase Order and invoice processing & management & reporting for the Commercial Sales team

What we need from you:

  • Qualifications in Business, Tourism, Marketing or a related field
  • Experience within hotel operations, sales, events
  • Experience in a similar role

Why work for Accor?


With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.

Become a Heartist and work in a flexible environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

Take advantage of special team member rates from as little as $60 per night and experience our properties as a guest.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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