Service Desk Analyst

1 week ago

Bentleigh East, Victoria, Australia Officeworks Full time

Title:

Service Desk Analyst**:

  • Location: Bentleigh East, Victoria, AU
    About us:
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul.

And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring.

With more than 8000 team members and a national footprint of more than 168 retail stores Australia wide - we're focused on delivering a wide range, low price and great service.

We're about inspiring new ideas and thinking outside the box. We're about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We're about teaching a customer something new and supporting the community. We're about making a difference.

About the role:


We currently an opportunity available for a Service Desk Analyst within our I.T function, based in our Bentleigh East Support Office.

Our Service Desk team provides computer desktop support to local and remote locations in accordance with established policies and procedures.

The role also requires you to maintain, analyse, and support computer systems, hardware, printers, and computer peripherals and coordinate repairs with appropriate vendors over the phone, via chat and in person when we can

Reporting directly to the Service Desk Manager your primary responsibilities include:

  • Answering calls from stores, logging support cases and providing expertise to other members of the service desk team on what the IT equipment is and what it does in a store
  • Acting as the first point of contact in the support of all IT services provided to Officeworks Store Team Members & Support Office
  • Record, categorise and prioritise IT incidences and requests with the aim to providing timely and satisfactory response
  • Troubleshoot and resolve interactions, escalate where required and monitor those issues through to their resolution to minimize impact to store team members


You will need to comfortable working 5 days a week with availability across every day working a rotating monthly roster.

Each shift will be 8.5 hours including a one hour lunch break.

Hours of work can fall between 6.30am - 9pm on weekdays and 7.30am - 6.30pm on weekends.

About you:


Working within a small team, you will be responsible for providing positive outcomes for IT related problems for approximately 8,000 team members.

As this role will work to a roster, flexibility around working hours is essential.

  • Strong customer service focus with an engaging personality
  • Excellent communication and strong attention to detail
  • Good troubleshooting and problemsolving skills
  • Ability to learn and adapt dynamically in a fastpaced environment
  • A drive to continually learn and improve and achieve success as a Team
  • Have an interest and study background in IT and technology (an ITIL foundation would be advantageous)

Our culture:


It's all in a day's work when you're part of the Officeworks community - where you're not defined by who you are, but what you can do.

We celebrate our teams' uniqueness by offering the below to the Officeworks family:

  • An inclusive, diverse, and supportive environment.
  • Flexible working arrangements to best support your individual needs.
  • A key focus on wellbeing and safety.
  • Generous discounts at Officeworks, Bunnings, Kmart, Target and Catch.
  • Ongoing training and development opportunities to progress your career.
  • Industry leading Growing Families policy and access to Circle In portal for Working Families.
Officeworks is a
'Circle Back Initiative' employer - we commit to respond to every applicant.

  • Help Desk Analyst

    1 week ago

    Burwood East, Victoria, Australia Davidson Group Services Full time

    This is an exceptional part time opportunity working Tuesday / Wednesday / Thursday for a global leader in communications and managed services.Your responsibilities include: Escalate issues to Tier 2 as needed, as well as set customer expectations for followup Work within our ticketing system to create detailed work logs and improve technical documentation...

  • Merchandise Analyst

    1 week ago

    Bentleigh East, Victoria, Australia Officeworks Full time

    Title:Merchandise Analyst**: Location: Bentleigh East, Victoria, AUAbout us:At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.Fast paced. Innovative. Inspiring. With more...

  • Pricing Analyst

    1 week ago

    Bentleigh East, Victoria, Australia Officeworks Full time

    Title:Pricing Analyst**: Location: Bentleigh East, Victoria, AUAbout us:At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.Fast paced. Innovative. Inspiring. With more than...

  • Strategic Portfolio Analyst

    1 week ago

    Bentleigh East, Victoria, Australia Officeworks Full time

    Title:Strategic Portfolio Analyst**: Location: Bentleigh East, Victoria, AUAbout us:At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.Fast paced. Innovative. Inspiring. With...

  • Workplace Experience Manager

    1 week ago

    Bentleigh East, Victoria, Australia Officeworks Full time

    Title:Workplace Experience Manager**: Location: Bentleigh East, Victoria, AUAbout us:At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.Fast paced. Innovative. Inspiring....

  • Modelling Analyst

    1 week ago

    Burwood East, Victoria, Australia Country Fire Authority Full time

    The Country Fire Authority (CFA) is one of the world's largest, and most highly regarded, community-based emergency services organisations. We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week. CFA strives to be a values-based organisation and an organisation of choice for volunteers and employees, where people with...

  • Modelling Analyst

    1 week ago

    Burwood East, Victoria, Australia Country Fire Authority Full time

    The Country Fire Authority (CFA) is one of the world's largest, and most highly regarded, community-based emergency services organisations. We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week. CFA strives to be a values-based organisation and an organisation of choice for volunteers and employees, where people with...

  • Analyst IV, Cyber Security Compliance

    1 week ago

    Bentleigh East, Victoria, Australia Vistra Corporate Services Company Full time

    Description Key Accountabilities Investigate and address variances by performing root cause analysis and developing corrective actions to mitigate the potential of recurrence and advise management of the same. Produce required logs, evidentiary records & other items as needed. Support efforts to prepare, coordinate and submit materials responsive to...

  • Data Analyst

    1 week ago

    Malvern East, Victoria, Australia The Data Foundry Full time

    Company DescriptionWe are a customer-obsessed, "one stop shop" for all things data-related. We are deliberately narrow in our focus areas but we go deep in each of them. We provide solutions, services and training in the data strategy, data governance, data security, data management, data classification, data wrangling, data lake, data analytics, data...

  • Security Operations Analyst

    1 week ago

    Burwood East, Victoria, Australia Country Fire Authority Full time

    The CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week.With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experience and backgrounds, recognising the unique value they bring to CFA.Want to read more about the Country Fire...

  • Data Analyst

    1 week ago

    Burwood East, Victoria, Australia Country Fire Authority Full time

    The Country Fire Authority (CFA) is one of the world's largest, and most highly regarded, community-based emergency services organisations. We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week. CFA strives to be a values-based organisation and an organisation of choice for volunteers and employees, where people with...

  • Analyst Practice Lea

    1 week ago

    Hawthorn East, Victoria, Australia Coles Group Full time

    We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.About the team:As the way we shop continues to evolve, our Technology...

  • Analyst Practice Lead

    1 week ago

    Hawthorn East, Victoria, Australia Coles Full time

    JOB DESCRIPTIONWe've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.About the team:As the way we shop continues to evolve,...

  • Media and Corporate Communications Manager

    1 week ago

    Bentleigh East, Victoria, Australia Officeworks Full time

    Title:Media and Corporate Communications Manager**: Location: Bentleigh East, Victoria, AUAbout us:At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.Fast paced. Innovative....

  • Capability Analyst

    1 week ago

    Burwood East, Victoria, Australia Country Fire Authority Full time

    The CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week.With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.Want to read more about the Country...

  • Strategy Partner

    1 week ago

    Bentleigh East, Victoria, Australia Officeworks Full time

    Title:Strategy Partner**: Location: Bentleigh East, Victoria, AUAbout us:At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.Fast paced. Innovative. Inspiring. With more than...

  • Presales Bid and Quote Analyst

    1 week ago

    Burwood East, Victoria, Australia Motorola Solutions Full time

    Company Overview:At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...

  • Support Analyst

    1 week ago

    Hawthorn East, Victoria, Australia Coles Full time

    About the TeamOur Technology team is always at the cutting edge as shopping trends evolve. Fueled by an innovative and forward-thinking culture, we constantly strive to enhance the shopping experience for our customers and shape the future of digital retailing.About the RoleAs a Level 2 Support Analyst, you play a crucial role in addressing technical...

  • Finance Analyst

    1 week ago

    Hawthorn East, Victoria, Australia Bunnings Full time

    At Bunnings, you'll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Team Leader

    1 week ago

    Burwood East, Victoria, Australia Country Fire Authority Full time

    The CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week.With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experience and backgrounds, recognising the unique value they bring to CFA.Want to read more about the Country Fire...