Service Delivery Manager

2 weeks ago

Sydney, New South Wales, Australia MYOB Full time
Hi And thanks for stopping by


We're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more.

We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed:
all in the one place.


We're always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better.

Take your career to a new dimension at MYOB.

About the Team
This is a team that needs no introduction because customers drive our world.

Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.


About the Role


As our newest Service Delivery Manager, this role will be accountable for ensuring that solutions are crafted to meet customer requirements and that work delivered is of high quality and exceeds customer expectations.

We are looking to this person to also play a significant role as a People Leader, driving high employee engagement through excellent coaching and mentoring of a team of consultants.

Our Consulting Services team works with our MYOB Advanced Business customers to implement our Cloud ERP solution.

This talented team stretches from Perth to Auckland and helps about 100 customers per year to move from their legacy systems to MYOB Advanced Business.


What you'll be focused on
:

  • Effectively run, lead and mentor team members whilst providing leadership and support to key business initiatives as required
  • Leading all aspects of successful implementation of solutions for customers
  • Ensure quality targets are met or exceeded in the provision of implementation projects from project planning, through solution design, system build and test, training, testing and deployment
  • Utilise a comprehensive competency framework, and substantial MYOB training and enablement resources to manage the development of your consulting team
  • Communicate updates and information to customers and team members in a timely, effective and appropriate manner

What we'd love to see from you
:

  • Previous experience managing a consulting services team for an ERP software vendor is strongly preferred
  • Proven experience in leading projects and managing the associated risks, for business software implementations
  • Knowledge of Implementation and Project Management methodologies
  • An experienced people leader who can select, lead, motivate and develop the careers of talented implementation consultants

Our Culture & Benefits
Our values have stood the test of time.

If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

\uD83C\uDFA5 See what it's like to work at MYOB and what we're all about.

\uD83C\uDFAF Do your best work in a flexible work environment, right down to financial assistance to set up your home office it's called Flexperience, and it's designed by you and your team

\uD83C\uDFAF Our partnership with Smiling Mind helps support the wellbeing of our team members and customers

\uD83C\uDFAF Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment

\uD83C\uDFAF A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more

\uD83C\uDFAF Communities built around 'Wellness', 'Belonging' and the 'Planet' where you can make a meaningful contribution

\uD83C\uDFAF Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

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