Sales Operations Administrator

2 weeks ago

Sydney, New South Wales, Australia LHH (Global) Full time

Sales Operations
Administrator (Sydney/Melbourne)

  • In today's marketplace, organisations are discovering the need to turn their attention inward to find their future talent. At LHH, _we advise our clients on how to succeed in the evolving world of work, helping organisations build their capabilities and individuals build better, brighter futures _through_
- career transition, career development, leadership development and assessment_. We do this _so _our clients_ _can _realise_ the untapped potential within their own workforce, resulting in increased productivity, morale, and brand affinity._

  • This _Sales _Operations_ Administrator_ _is an integral part of the LHH National Sales Team_ _and is _responsible for a wide range of_ critical_ _business activities and processes that _ensure_ the _team_ run_s_ effectively efficiently and _in line with _LHH's overall _business strategies and objectives._ _This _is an exciting and _varied _role_ which has real_ impact_ on_ the success of the busines_s_. It is a role that achieves results through_ _collaborative partnership _with the _sales team_ while _ensuring _systems_ and processes_ are optimized to support the team continue to deliver outstanding results for customers and maintain _LHH's _market lead_ing position._
  • Central to _this_ role will be_ _ensuring _regular cadence of communication and reporting_ for_ both for internal and external _stakeholders_. You will therefore bring a strong background in_ information management_, _communication _and experience working in a service oriented and customer facing business environment. _To be successful in this role,_ you will enjoy working in a collaborative and positive team environment. You will be _highly organized, _thrive on learning, _have project management experience, and enjoy streamlining work processes_. Your _communication and analytical skills_ will be highly valued as will your_ customercentric mindset, _initiative,_ and flexibility_._

Reporting Relationship
s:

  • Quality Manager

Direct Reports:

  • No

Major Responsibilities**
Key Accountabilities

Sales Team Business Partnering

  • Partner with the sales team to support systems and processes at each stage of the salescycle.
  • Manage information flow and communication within the sales team including meeting cadence and reporting.
  • Identify and lead continuous improvement opportunities relating to sales operations.

Communication and Reporting**- Schedule regular sales team meetings and other meetings for Sales Director

  • Attend Sales and marketing meetings and ensure agendas and actions are coordinated.
  • Weekly and Monthly reporting on metrics such as Appointments, new Opportunities, sales pipeline, revenue projections, open tasks and leads.
  • Produce other business critical reports such as Annual Partner (client) reviews.
  • Bridging Sales and Operations, facilitate clear communication, resolve queries from the Sales team, and ensure smooth collaboration for effective operational delivery.
  • Monitor and reporting on customer contract status on a regular basis.
  • Audit assistance in locating sales documents and contracts.

Supporting Client
Pursuit, Onboarding
& Maintenance

  • Support the compilation of proposal/tender/presentation responses.
  • Prepare new business terms for review and managing internal/external signoff process and storing contracts.
  • Complete vendor forms & vendor setup documents
  • Respond to privacy form compilation requests by drawing on proforma answers and engaging the global and local privacy team.
  • As a superuser, ensuring Salesforce is used effectively to store critical client information.
  • Support Sales and Marketing functions by supporting client and prospect admin and events including booking venues, recording/ reporting on RSVPs and attendance, datacleansing and lead triage when needed.

Compliance

  • Comply with Quality, Health and Safety requirements.
  • Comply with the Group's policies and procedures laid out in various management systems.

Competencies we are looking for**- Teamwork

  • Planning and Organising
  • Customer Focus
  • Communication (verbal and written)
  • Results Focused
  • Flexible

What do you need to be successful**- Experience in a similar role in a fast-paced customer-centric business environment

  • Strong Word, Excel and PowerPoint skills
  • Ideally experience working with Salesforce
  • Experience working with Pardot is a nice to have.

About LHH

  • The world of work is everchanging and unpredictable.
Organizations are constantly fighting a battle to find and maintain their competitive advantage:
their talent. To succeed, they can't just rely on what works today, working tomorrow. They need to be ready for next._

  • LHH exists to help individuals, teams, and organizations find and prepare for what's next. With integrated, endtoend solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Ta

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