Customer Service Representative
1 week ago
The Opportunity:
Visy is a global leader in packaging and resource recovery and has been a pioneer in sustainability since our inception. Our innovation, manufacturing and logistic capabilities are organised around an integrated closed loop.
As one of our Paper Sales Customer Service Team Members you will play a pivotal role in our relentless pursuit of best value whilst providing outstanding customer service along the way
The Role
Based in our Essendon Fields Office and reporting to the Operations Manager - Global Paper Sales, you will have national responsibilities for the provision of quality customer service across all paper products and would have an integral role within the supply chain function.
This is busy and highly varied role whereby you be kept challenged by tasks through Customer Service as well as managing customer relationships effectively and in line with Visy Values.
Your key areas you will be responsible for will be but not limited to:
Provide customer support via email and telephone Processing of orders, returns, cancellations etc. within the company's internal system Action monthly invoicing requirements Co-ordinate and paper plan deliveries to domestic and export customers. Liaise closely with internal and external stakeholders ensuring customer orders are manufactured and packed to customer specifications. Become main point of contact with customer for the progress of orders through the manufacturing and logistics processes Maintain a strong emphasis on relationships, communication, pro-activeness and the ability to prioritise customer and internal requirementsIn order to be successful in this challenging role you will:
Have solid experience in Customer Service (within the manufacturing, logistics or corporate environments will be a huge advantage) Possess exceptional communication skills to establish meaningful relationships with internal and external customers Maintain a high level of accuracy in all activities coupled with a strong team attitude Be a highly motivated, driven and organised individual who thrives within a fast-paced environment Need to love detail High level attention to detail is a must in this role Experience in manufacturing, logistics or corporate environment Demonstrated business change & improvement capability-
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