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Wills and Estate Planning Consultants

3 months ago

Newcastle, New South Wales, Australia NSW Department of Communities and Justice Full time

Division:
Estate Planning & Admin- Location: Newcastle, NSW, AU, 2300 Sydney, NSW, AU, 2000- Req ID: Ongoing full-time vacancies. 35 hours per week.

  • Location: Sydney (x1) and Newcastle (x1) office.
  • Clerk Grade 3/4. Salary $79,032 to $86,539 plus super and annual leave loading.

About us
At NSW Trustee & Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers.

Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers' lives.

Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

Our commitment to diversity

About the team


The Estate Planning & Administration division is responsible for delivering NSW Trustee & Guardian's commercial services in Will making, as trustee, attorney, and as administrator/executor of deceased estates.

The teams administer assets in accordance with the functions and obligations under the relevant legislation and makes legal decisions within legal frameworks and NSWTG's prescribed delegations.

The division delivers high quality service using a customer-centred approach and is delivered by:

  • Estate Administration
  • Trust and Powers of Attorney Administration
  • Intestate, Life Estates and Crime Confiscation/Civil Forfeiture administration
  • Wills and Estate Planning

About the role


The role is responsible for the delivery of professional, high quality and timely Wills and Estate Planning services, including drafting simple planning ahead documents, for the NSW community.

The role is required to contribute to team performance within the Wills and Estate Planning Network including increasing our market share and providing direct and timely administrative support to ensure the provision of a seamless end-to-end service that is customer and outcome focussed.

For more information about the position, view the role description.

About you
Application is encouraged if you demonstrate the following skills, knowledge and experience:

  • You believe that supporting customers to document their last wishes is a privilege that needs to be carried out with warmth, support understanding, and the utmost respect.
  • You see building strong relationships and being a trusted advisor as essential in providing peace of mind to customers that their instructions on the disbursement of their Estate will be fulfilled.
  • You have a keen interest in social outcomes, justice and advocating for people, and can demonstrate high levels of empathy and emotional intelligence.
  • You have strong collaboration skills and can build & develop effective working relationships with internal and external stakeholders.
Sound like you? We would love to hear from you

Essential requirements

  • Current driver licence and ability to travel across NSW as required.
  • Willingness to obtain accreditation in Will making, Power of Attorney and Enduring Guardianship documents. Training and accreditation is provided by NSW Trustee & Guardian.
  • Available to work after hours and weekends as required and in particular circumstances.

What we offer
NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose.

Other benefits of joining us include:

  • work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
- various leave options (recreation, parental, and flex leave of up to 24 days per year)
- career development including study leave and acting opportunities
- access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

How to apply
- submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
- answer the following targeted question (maximum one page):

  • In this role, you need to be able to build and maintain a trusted relationship with your customer as you help document their wishes. Provide an example where you maintained professionalism and delivered a high-quality service despite not sharing your customers perspective. What was the outcome?
  • What is the most challenging or complex thing you have had to learn. What made it difficult and how did you learn it?

Closing date
Applications close 11:59pm,
Wednesday 28th February 2024

Please note:

  • A talent pool may be created for future ongoing and temporary roles and is valid for 18months.