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Customer Return Representative

4 months ago

Melbourne Airport, Australia Avis Full time

Description

Immediately hiring We are now seeking driven and energetic people, like you, to join our growing Avis Budget Group enterprise. You'll be an appreciated and valued addition to our team, putting a smile on our customers' faces

About the Role

This position is responsible for greeting our customer upon their arrival at our rental location. In this position you will assist with the check-in of the renter's vehicle and vehicle details.

What you'll do

  • Great customer in a friendly manner and help expedite the rental car return process to help get customers on their way
  • Assess vehicle for any potential new damages and report it as per ABG's vehicle damage procedure
  • Review returned vehicle gas levels and car kilometers while accurately inputting them into our hand held devices when needed

Perks you'll get

  • Hourly pay + loadings + performance incentives
  • Wellbeing programme incl. life insurance + discounted health insurance + superannuation options
  • Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets , fitness classes , shopping discounts and much more
  • Employee discounts on car rental across Avis Budget Group
  • Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing
  • Full training provided to help you achieve your goals & reach your potential

What we're looking for

  • Applicants must have a full and valid driver's licence
  • This is a full time position and requires availability to work on a rotational roster that includes evenings, weekends and public holidays
  • A customer-focused, collaborative and adaptable approach to work each day
  • Ability to follow procedures and adhere to company guidelines and standards

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company's workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

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