Software Support Analyst

1 week ago

Wollongong, New South Wales, Australia Objective Corporation Full time
At Objective, we create software that makes a difference.

With over 450 people and 4 development labs spread across Australia, New Zealand and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.


At Objective, we are a flexible workplace where you will have the opportunity to work in a dynamic environment and find a friendly diverse bunch of people to work and laugh with within an open-plan office.

We pride ourselves on innovation, with a culture focused on bringing the very best software solutions to our clients. You will be supported by our highly engaged team in a friendly and professional environment. The kitchen cupboard is always stocked, the conversation flowing, and we love to get together for social occasions.

What you day looks like:

  • Maintain uptodate and relevant technical knowledge of multiple Objective solutions and the environments in which they run.
  • Assume technical support ownership of the designated customer set.
  • Foster a relationship with the key customer technical contacts to broker a positive and effective partnership between the two organisations.

What skills will you need:

  • 3+ years experience in delivering technical support services to external customers.
  • Exposure to Windows, Windows Server operating system and knowledge of Linux (Ubuntu CLI).
  • Working experience with MySQL or SQL is required.
  • Experience in a postsales role delivering technical support services to external customers under a contracted relationship; ideally within an enterprise software vendor.
  • Excellent verbal and written communication.
  • ITIL Foundations certification is desirable but not required.
  • Eligibility to obtain baseline Government security clearances in the country in which the individual is employed.

Why us?
We recruit the best and brightest people in the industry who are passionate about their work. We aim to create an environment that allows talented people to deliver innovative technical solutions.

We will support you to not only ensure success in your current role, but work with you so that you are learning and growing as a software professional.

We offer a truly flexible working environment. Come and join a team that is making a difference

  • Senior Business Analyst

    1 week ago

    Wollongong, New South Wales, Australia BlueScope Full time

    Job DescriptionBlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover the...

  • Change Analyst

    1 week ago

    Wollongong, New South Wales, Australia Capstone Full time

    Diverse range of Cyber Security initiatives to work on Impactful role in driving Cyber Security change for a growing organisation 6 Month Contract in Wollongong, 2 days onsite p/weekChange AnalystWe are seeking an experienced Change Analyst to join our team in Wollongong for a 6-month contract with the potential for extension.Key Responsibilities: Analyse...

  • Development Manager

    1 week ago

    Wollongong, New South Wales, Australia Objective Full time

    Join the Tech Revolution at Objective: Where Innovation Meets ImpactAt Objective, we're on a mission to transform the tech landscape. With a global presence spanning four continents, we're at the forefront of cutting-edge information and process governance software. If you're ready to blend innovation with a touch of professional charm, we invite you to join...

  • Administrative Assistant

    1 week ago

    Wollongong, New South Wales, Australia Elouera Support Services Full time

    We're seeking a proactive, enthusiastic, motivated, passionate Office Administrator to join our team.Job Types: casual with 6 months probation and then part timeSalary: $29 - $33 per hourSchedule: Monday to FridayJob Requirements. Extreme accountability and you take ownership of issues Super organised and professional yet relatable to other team members...

  • Client Support Agent

    1 week ago

    Wollongong, New South Wales, Australia Randstad Australia Full time

    Our Client Our client is a top Software as a Service (SaaS) provider in the aviation sector, specialized in Remotely Piloted Aircraft (Drones) and Aerodrome operations. An exciting chance to join the leading aviation compliance and risk management software company in Australia, offering innovative solutions tailored to their clients' needs. This Australian...

  • Client Support Agent

    1 month ago

    Wollongong, New South Wales, Australia Randstad Australia Full time

    Our Client Our client is a top Software as a Service (SaaS) provider in the aviation sector, specialized in Remotely Piloted Aircraft (Drones) and Aerodrome operations. An exciting chance to join the leading aviation compliance and risk management software company in Australia, offering innovative solutions tailored to their clients' needs. This Australian...

  • IT Help Desk Analyst

    1 week ago

    Wollongong, New South Wales, Australia Balance Recruitment Full time

    Primary purpose of the roleThe Service Desk Support Officer provides effective 1st tier technical support to IT users state‐ wide by resolving user infrastructure and systems queries directly or by escalating issues to the Senior Support Officer and works collaboratively with key support staff throughout ICT and externally through service providers.Key...

  • Sales Support Agent

    4 hours ago

    Wollongong, New South Wales, Australia Randstad Australia Full time

    Our client is a leading Software as a Service (SaaS) provider in the aviation industry, specialising in Remotely Piloted Aircraft (Drones) and Aerodrome operations. This is an exciting opportunity to join Australia's leading aviation compliance and risk management software company that provides innovative solutions tailored to meet the diverse needs of their...

  • Senior Client Support Agent

    3 weeks ago

    Wollongong, New South Wales, Australia Randstad Australia Full time

    Our ClientOur client is a leading Software as a Service (SaaS) provider in the aviation industry, specializing in Remotely Piloted Aircraft (Drones) and Aerodrome operations. This is a fantastic opportunity to be part of Australia's top aviation compliance and risk management software company that offers innovative solutions tailored to meet the unique needs...

  • Senior Client Support Agent

    1 month ago

    Wollongong, New South Wales, Australia Randstad Australia Full time

    Our ClientOur client is a leading Software as a Service (SaaS) provider in the aviation industry, specializing in Remotely Piloted Aircraft (Drones) and Aerodrome operations. This is a fantastic opportunity to be part of Australia's top aviation compliance and risk management software company that offers innovative solutions tailored to meet the unique needs...

  • Hardware Support

    1 week ago

    Wollongong, New South Wales, Australia Balance Recruitment Full time

    Primary purpose of the roleThe Hardware Support Officer will work on the statewide information technology Desktop Replacement Program and zone site support by installing and upgrading computer hardware and network services, maintaining appropriate records regarding inventory and assets and improving efficiency by evaluating system network functions.Key...

  • Senior Client Support Agent

    3 weeks ago

    Wollongong, New South Wales, Australia Randstad Australia Full time

    Our ClientOur client is a leading Software as a Service (SaaS) provider in the aviation industry, specialising in RemotelyPiloted Aircraft (Drones) and Aerodrome operations. This is an exciting opportunity to join Australia's leadingaviation compliance and risk management software company that provides innovative solutions tailored tomeet the diverse needs...

  • Senior Client Support Agent

    1 week ago

    Wollongong, New South Wales, Australia Randstad Australia Full time

    Our ClientOur client is a leading Software as a Service (SaaS) provider in the aviation industry, specialising in RemotelyPiloted Aircraft (Drones) and Aerodrome operations. This is an exciting opportunity to join Australia's leadingaviation compliance and risk management software company that provides innovative solutions tailored tomeet the diverse needs...

  • Senior Client Support Agent

    3 weeks ago

    Wollongong, New South Wales, Australia Randstad Australia Full time

    Our ClientOur client is a leading Software as a Service (SaaS) provider in the aviation industry, specialising in RemotelyPiloted Aircraft (Drones) and Aerodrome operations. This is an exciting opportunity to join Australia's leadingaviation compliance and risk management software company that provides innovative solutions tailored tomeet the diverse needs...

  • Scheduling Support Officer

    1 week ago

    Wollongong, New South Wales, Australia CatholicCare Wollongong Full time

    About UsCatholicCare is a local not-for-profit organization dedicated to assisting those in need irrespective of their religious beliefs, background, or circumstances. Our vision is to create inclusive, thriving communities where the human dignity of all individuals is respected and valued.About Our RoleWe are currently seeking two Scheduling Support...

  • Astp Support Officer

    1 week ago

    Wollongong, New South Wales, Australia Ashdown Consulting Full time

    $32 p/h plus super 3 Month Contract Wollongong / WFHATSP Support Officer | 3 Month Contract | $35.36 p/h Inc. Super- $32 p/h plus super:- 3 Month Contract:- Wollongong / WFHAbout the CompanyThis NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. We are looking for a Support...

  • Administration Support Officer

    1 week ago

    Wollongong, New South Wales, Australia Wollongong City Council Full time

    Administration Support Officer - Relief List**Salary from $34.04 per hour plus superannuation**_(Salary package will be assessed based on skills, experience and qualifications)_Recruitment No 23008At Wollongong City Council we have a steadfast commitment to creating an Extraordinary Wollongong. We are in an exciting period of transformation and focused on...

  • Administration Support Officer

    1 week ago

    Wollongong, New South Wales, Australia Wollongong City Council Full time

    Administration Support Officer - Property ServicesPermanent Full TimeSalary from $73,205 up to $81,246 per annum plus superannuation**_(Salary package will be assessed based on skills, experience and qualifications)_Recruitment 23055At Wollongong City Council we have a steadfast commitment to creating an Extraordinary Wollongong. We are in an exciting period...

  • Administration and Sales Support Assistant

    1 week ago

    Wollongong, New South Wales, Australia CSC Full time

    Due to growth we're on the hunt for a motivated, personable, and detail focused Administrator. One with an eye for detail and a drive for excellenceLocated in Wollongong this position will suit somebody seeking 4-5 days per week.Flexible and negotiable hours are on offer and the role can be offered on a part time or casual job share basis.You will be part of...

  • Senior Client Support Agent

    1 week ago

    Wollongong, New South Wales, Australia Randstad Full time

    Our ClientOur client operates in the aviation industry as a Software as a Service (SaaS) provider, specializing in Remotely Piloted Aircraft (Drones) and Aerodrome operations. They are a key player in Australia, offering innovative solutions tailored to their clients' needs. The company, based in Australia, is driven by an energetic and innovative board of...