Senior Client Support Agent
4 weeks ago
Our client is a leading Software as a Service (SaaS) provider in the aviation industry, specialising in Remotely
Piloted Aircraft (Drones) and Aerodrome operations. This is an exciting opportunity to join Australia's leading
aviation compliance and risk management software company that provides innovative solutions tailored to
meet the diverse needs of their clients. This is an Australian owned and operated company with a energetic and
innovative board of directors shaking things up within multiple aviation sectors.
The Candidate
We are currently looking for a Senior Customer Support Agent to join their Wollongong CBD head office team.
The ideal candidate will deliver an exceptional customer service experience to clients in a complex regulatory
environment and work collaboratively with the development team and other colleagues within the business. An added flair for sales is always a plus
The Role
Based in Wollongong, you will be a valuable member of a close-knit team, reporting directly to the Customer
Support Manager. Your responsibilities will include handling/redirecting all incoming calls as required and
concentrating on new client on boarding. In this role you will be the first point of call for technical support and
training as required.
Duties and responsibilities include but not limited to:
Acting as the primary contact via the support ticketing system, live website chat, phone and email, ensuring that all emails receive courteous and informative responses within a specified timeframe.Guide new clients through the onboarding process to ensure they understand how to use the product effectively.Engaging with the existing and potential customer bases to assist the sales team in the prolonged growth of the company.Manage competing priorities using multiple systems, with a strong attention to detail.Manage a dynamic, efficient Kanban and CRM system to ensure the timely completion and follow-up of all tasks, adhering to the time limits required by the company to ensure the highest level of customer satisfaction.Managing the customer renewal process, including managing subscriptions, invoicing and reminders.Evaluating new client data and implementing it into new applications.Testing new development items in line with the company's testing guidelines.Your Skills & Experience
We are looking for an enthusiastic team player with a proactive approach and eagerness to learn.
Essential:
Proven experience in a customer service or administration role (2+ years).Excellent communication skills.Capacity to meet individual KPIs.Strong attention to detail and ability to multi-task.High self-motivation coupled with a positive can-do attitude.Competent with the Microsoft Office applications.Would be great to have, but not essential:
Aviation experience/knowledge.Completed Tertiary Education.Experience working with a SaaS company.What's on Offer
An extensive training and mentoring program.Career progression opportunities and educational development.Supportive, positive working environment.Working with new high-tech equipment.Access to company incentives (EG. Drones, Cameras, Hardware).Annual interstate tripsRelocation expenses: Up to $5k for the successful candidate. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. skills Contact Centre, Customer Service, Client Management, Technology, Tech, Technical Support, Troubleshooting,
qualifications No qualifications required
education Secondary School/High School
-
Senior Client Support Agent
4 weeks ago
Wollongong, New South Wales, Australia Randstad Australia Full timeOur ClientOur client is a leading Software as a Service (SaaS) provider in the aviation industry, specializing in Remotely Piloted Aircraft (Drones) and Aerodrome operations. This is a fantastic opportunity to be part of Australia's top aviation compliance and risk management software company that offers innovative solutions tailored to meet the unique needs...
-
Senior Client Support Agent
1 month ago
Wollongong, New South Wales, Australia Randstad Australia Full timeOur ClientOur client is a leading Software as a Service (SaaS) provider in the aviation industry, specializing in Remotely Piloted Aircraft (Drones) and Aerodrome operations. This is a fantastic opportunity to be part of Australia's top aviation compliance and risk management software company that offers innovative solutions tailored to meet the unique needs...
-
Senior Client Support Agent
1 week ago
Wollongong, New South Wales, Australia Randstad Full timeOur ClientOur client operates in the aviation industry as a Software as a Service (SaaS) provider, specializing in Remotely Piloted Aircraft (Drones) and Aerodrome operations. They are a key player in Australia, offering innovative solutions tailored to their clients' needs. The company, based in Australia, is driven by an energetic and innovative board of...
-
Client Support Agent
1 week ago
Wollongong, New South Wales, Australia Randstad Australia Full timeOur Client Our client is a top Software as a Service (SaaS) provider in the aviation sector, specialized in Remotely Piloted Aircraft (Drones) and Aerodrome operations. An exciting chance to join the leading aviation compliance and risk management software company in Australia, offering innovative solutions tailored to their clients' needs. This Australian...
-
Client Support Agent
1 month ago
Wollongong, New South Wales, Australia Randstad Australia Full timeOur Client Our client is a top Software as a Service (SaaS) provider in the aviation sector, specialized in Remotely Piloted Aircraft (Drones) and Aerodrome operations. An exciting chance to join the leading aviation compliance and risk management software company in Australia, offering innovative solutions tailored to their clients' needs. This Australian...
-
Sales Support Agent
2 days ago
Wollongong, New South Wales, Australia Randstad Australia Full timeOur client is a leading Software as a Service (SaaS) provider in the aviation industry, specialising in Remotely Piloted Aircraft (Drones) and Aerodrome operations. This is an exciting opportunity to join Australia's leading aviation compliance and risk management software company that provides innovative solutions tailored to meet the diverse needs of their...
-
Associate Sales Agent
1 week ago
Wollongong, New South Wales, Australia Gough Recruitment Full timeAmazing Opportunity to work alongside 1 of the Top Sales Agents in the Area Hit the Ground Running, Name on boards kickstart your career Great Team Culture, Directors & Management for SupportPure sales-based role working for a successful team in WollongongProgress into a stand-alone agentBase salary plus commissionsThe ClientExclusive to Gough Recruitment,...
-
Disability Support Worker
1 week ago
Wollongong, New South Wales, Australia Support Providers Pty Ltd Full timeCasual Disability Support work available for homes in Wollongong area, with the opportunity for work to be offered permanently part time. Provide day to day care for participants whilst we support you to build your career in Disability Support.About the roleProvide day to day care for participants, including; Personal care whist ensuring privacy and personal...
-
Senior Adviser
1 week ago
Wollongong, New South Wales, Australia KPMG Full timeKPMG Enterprise is a specialist division of KPMG Australia, dedicated to advising the emerging, private and mid-market. We work with established and emerging entrepreneurs, family businesses, private clients, not-for-profits and fast-growing companies to build successful, efficient and resilient organisations. By bringing our diverse expertise together, we...
-
Senior Accountant
4 weeks ago
Wollongong, New South Wales, Australia Charterhouse Full timeSenior AccountantMid-tier Accounting firm- ASX Listed Client exposure to a broad range of clientsClear progression pathwayAbout the CompanyA mid-tier accounting firm with a presence throughout Australia are looking for a Senior Accountant to join their growing team in their Wollongong office. They are the only firm in the AFR Top 100 to have received the...
-
Senior Accountant
2 months ago
Wollongong, New South Wales, Australia Charterhouse Full timeSenior AccountantMid-tier Accounting firm- ASX Listed Client exposure to a broad range of clientsClear progression pathwayAbout the CompanyA mid-tier accounting firm with a presence throughout Australia are looking for a Senior Accountant to join their growing team in their Wollongong office. They are the only firm in the AFR Top 100 to have received the...
-
Senior Accountant
1 week ago
Wollongong, New South Wales, Australia Charterhouse Full timeJob details Location: Wollongong Salary: 95000 Job Type: Permanent Discipline: AccountingReference: Posted: 8 months ago Share this job Job description Senior AccountantMid-tier Accounting firm- ASX Listed Client exposure to a broad range of clients Clear progression pathway About the Company A mid-tier accounting firm with a presence throughout Australia...
-
Senior Accountant
1 month ago
Wollongong, New South Wales, Australia KPMG Australia Full timeJob DescriptionKPMG Enterprise is a specialist division of KPMG Australia, dedicated to advising the emerging, private and mid-market. We work with established and emerging entrepreneurs, family businesses, private clients, not-for-profits and fast-growing companies to build successful, efficient and resilient organisations. By bringing our diverse expertise...
-
Senior Adviser
1 week ago
Wollongong, New South Wales, Australia KPMG Australia Full timeJob DescriptionKPMG Enterprise is a specialist division of KPMG Australia, dedicated to advising the emerging, private and mid-market. We work with established and emerging entrepreneurs, family businesses, private clients, not-for-profits and fast-growing companies to build successful, efficient and resilient organisations. By bringing our diverse expertise...
-
Senior Adviser
1 week ago
Wollongong, New South Wales, Australia KPMG Full timeJob DescriptionKPMG Enterprise is a specialist division of KPMG Australia, dedicated to advising the emerging, private and mid-market. We work with established and emerging entrepreneurs, family businesses, private clients, not-for-profits and fast-growing companies to build successful, efficient and resilient organisations. By bringing our diverse expertise...
-
Senior Adviser
4 weeks ago
Wollongong, New South Wales, Australia KPMG Australia Full timeJob DescriptionKPMG Enterprise is a specialist division of KPMG Australia, dedicated to advising the emerging, private and mid-market. We work with established and emerging entrepreneurs, family businesses, private clients, not-for-profits and fast-growing companies to build successful, efficient and resilient organisations. By bringing our diverse expertise...
-
Senior Psychologist
1 week ago
Wollongong, New South Wales, Australia Star HR Full timeJoin these industry leading professionals in providing specialist psychology rehabilitation services to clients with a psychological illness or injury.Join a strong team dedicated to your career success and progression. Highly professional employer, industry leaders in psychological injury Holistic client-centred approach Excellent induction & ongoing...
-
Enterprise - Senior Accountant
1 week ago
Wollongong, New South Wales, Australia KPMGau Full timeJob DescriptionKPMG Enterprise is a specialist division of KPMG Australia, dedicated to advising the emerging, private and mid-market. We work with established and emerging entrepreneurs, family businesses, private clients, not-for-profits and fast-growing companies to build successful, efficient and resilient organisations. By bringing our diverse expertise...
-
senior accountant
1 week ago
Wollongong, New South Wales, Australia ROC Consulting Full timeSENIOR ACCOUNTANT | WOLLONGONG | $90K + SUPERPROMINENT FIRM BASED IN WOLLONGONG HIGH QUALITY CLIENT BASE + STRONG SYSTEMS GREAT TRAINING, MENTORING AND CAREER PROGRESSION UP TO $90K + SUPER COMPANY This represents an outstanding opportunity with one of the leading firms based in the Wollongong region. This firm has been in operation for many years and are...
-
Enterprise - Senior Accountant
1 week ago
Wollongong, New South Wales, Australia KPMG Australia Full timeJob DescriptionKPMG Enterprise is a specialist division of KPMG Australia, dedicated to advising the emerging, private, and mid-market. We work with established and emerging entrepreneurs, family businesses, private clients, not-for-profits, and fast-growing companies to build successful, efficient, and resilient organisations. By bringing our diverse...
