Credit -

1 week ago

Adelaide, South Australia Randstad Full time

Randstad are currently seeking professionals to join one of Australia's fastest growing finance lenders within their Contact Centre team team as a Collections Specialist.

This is a fantastic opportunity for someone with a collections background to join an amazing team with an engaging and growth focused culture.

Your new role

This is a very important role in a Collections team where you will be building relationships with customers whilst providing them with quality resolution of disputed accounts in a soft collections manner. This is a full time opportunity where you will be using your top notch customer service skills when speaking to customers over the phone and/or corresponding via email and identifying solutions to assist in restoring secured and unsecured loans into good standing accounts. You will be receiving and assessing financial hardship applications and seeing to each customer's situation with individuality and empathy.

What will you be responsible for?

As a Collections Specialist you will focus on early stage arrears on our client's secured and unsecured loan portfolios, overseeing and managing collection activities to help their customers get back on track.

  • Assessing customer financial circumstances and identifying solutions to assist in restoring their loans into good standing Receiving and assessing financial hardship applications
  • Liaising with external collections agencies, where required
  • Early stage skip tracing, where required
  • Assessing and responding to proposed debt agreements and bankruptcy petitions
  • Implementing and documenting effective collections processes, and creating a 'collections culture' with other team members
  • Building and maintaining strong relationships with senior management and other internal teams
  • Compliance with all regulatory obligations including the NCCP Act, Privacy Act, ASIC Regulatory Guides and AML/KYC requirements

What type of background will make you successful?

  • 2+ years' experience and demonstrated high performance in an unsecured or secured collections role
  • A strong understanding of credit and collections regulations
  • Strong verbal communications and ability to build rapport with our customers
  • High level of attention to detail and organization
  • The ability to work autonomously, think on your feet and work in an evolving work environment dealing with complex enquiries

Your skills and experience

  • Previous experience in a collections position with a clear understanding of the credit and collecting processes
  • You will have the natural ability and desire to help others as well as building trusting relationships
  • Strong computer skills
  • Strong verbal and written communication skills
  • You thrive in busy, fast paced environments
  • You're empathetic, compassionate & professional
  • Ability to work in a team
  • Able to thrive in a KPI driven environment

Benefits:

  • A competitive and attractive salary
  • Beautiful new office located in a convenient CBD location
  • An engaging and motivating work environment
  • Monthly social events
  • An exciting opportunity to work within one Australia's fastest growing lenders
  • Monday - Friday - no weekends or late nights
  • Hybrid working model on offer

Hours:

  • Permanent, full time.
  • Monday - Friday - 8:30 - 5:30
  • No weekend work

If this sounds like you, we want to speak to you

Simply click 'APPLY' and attach a copy of your updated CV to Juanita Forster. Please note only shortlisted applicants will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

  • Credit Analyst

    1 week ago

    Adelaide, South Australia Plenti Pty Limited Full time

    We're expanding our Secured Credit team and seeking an experienced Asset Finance Credit Analyst who is dedicated to assisting customers. As a Credit Analyst, you play a crucial role in our team's achievements, handling consumer and commercial automotive loan applications.What do you need to bring to the table?Secured Delegation Lending Authority for asset...

  • Credit Officer

    1 week ago

    Adelaide, South Australia Elders Group Full time

    Accepting a role with Elders means you will be joining a team ready to support and grow your career.Be part of a culture that has been in the making for more than 185 years, a culture so strong it is almost tangible.Much like the farmers and communities we work with, you will experience, passion, dedication and resilience across all parts of the...

  • Credit Officer

    2 weeks ago

    Adelaide, South Australia Elders group Full time

    Accepting a role with Elders means you will be joining a team ready to support and grow your career. Be part of a culture that has been in the making for more than 185 years, a culture so strong it is almost tangible. Much like the farmers and communities we work with, you will experience, passion, dedication and resilience across all parts of the business....

  • Credit Officer

    2 weeks ago

    Adelaide, South Australia Elders group Full time

    Accepting a role with Elders means you will be joining a team ready to support and grow your career. Be part of a culture that has been in the making for more than 185 years, a culture so strong it is almost tangible. Much like the farmers and communities we work with, you will experience, passion, dedication and resilience across all parts of the business....

  • Credit Officer

    1 week ago

    Adelaide, South Australia Elders Rural Full time

    Nurture. Grow. Thrive. Accepting a role with Elders means you will be joining a team ready to support and grow your career. Be part of a culture that has been in the making for more than 185 years, a culture so strong it is almost tangible. Much like the farmers and communities we work with, you will experience, passion, dedication and resilience across all...

  • Credit Analyst

    4 weeks ago

    Adelaide, South Australia Plenti Full time

    Who is Plenti? Plenti is a fintech lender, providing faster, fairer loans through smart technology and outstanding customer service. Our proprietary technology delivers award-winning automotive, renewable energy and personal loans to help creditworthy borrowers bring their big ideas to life.We are a dynamic and innovative business that is growing strongly....

  • Credit Analyst

    1 month ago

    Adelaide, South Australia Plenti Full time

    Who is Plenti? Plenti is a fintech lender, providing faster, fairer loans through smart technology and outstanding customer service. Our proprietary technology delivers award-winning automotive, renewable energy and personal loans to help creditworthy borrowers bring their big ideas to life.We are a dynamic and innovative business that is growing strongly....

  • Credit Underwriter

    4 weeks ago

    Adelaide, South Australia Plenti Full time

    Who is Plenti? Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...

  • Credit Analyst

    4 weeks ago

    Adelaide, South Australia Plenti Full time

    Who is Plenti? Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...

  • Credit Analyst

    1 month ago

    Adelaide, South Australia Plenti Full time

    Who is Plenti? Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...

  • Credit Underwriter

    1 month ago

    Adelaide, South Australia Plenti Full time

    Who is Plenti? Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...

  • Credit Analyst

    5 days ago

    Adelaide, South Australia Westpac Banking Corporation Full time

    Job Description All roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing. How will I help? As part of the Portfolio Management Team, your razor-sharp credit analysis skills and strong industry insights will be put to use for both large private, and smaller public,...

  • Network Credit Manager

    1 week ago

    Adelaide, South Australia Elders Rural Full time

    Nurture. Grow. Thrive. Accepting a role with Elders means you will be joining a team ready to support and grow your career. Be part of a culture that has been in the making for more than 185 years, a culture so strong it is almost tangible. Much like the farmers and communities we work with, you will experience, passion, dedication and resilience across all...

  • Credit Controller

    2 weeks ago

    Adelaide city centre, South Australia Underwood Executive Full time

    High Growth Financial Services Industry Newly Created Credit & Collections Role Stakeholder Management FocusRelish the opportunity to join a premium finance company in a newly created credit control role, where you can grow a team around you.Bold and innovative thinking has paved the way for this leading financial services provider that specialises in...

  • National Credit Manager and Customer Finance Solutions

    1 week ago

    Adelaide, South Australia The Toro Company Full time

    We are seeking a committed National Credit Manager to oversee our Accounts Receivable function, aiming to minimize credit risk and ensure adherence to our Credit Policy. In this role, you will collaborate closely with the Financial Controller, Managing Director, Business Unit Managers, and Toro staff. Furthermore, you will cultivate and maintain business...

  • National Credit Manager and Customer Finance Solutions

    1 week ago

    Adelaide, South Australia BOSS Plow Full time

    We are seeking a committed National Credit Manager to oversee our Accounts Receivable function, aiming to minimize credit risk and ensure adherence to our Credit Policy. In this role, you will collaborate closely with the Financial Controller, Managing Director, Business Unit Managers, and Toro staff. Furthermore, you will cultivate and maintain business...

  • Credit Analyst

    1 week ago

    Adelaide city centre, South Australia Rabobank Full time

    Rabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.Our culture is focused on growing each other. We strive...

  • Credit Analyst

    2 weeks ago

    Adelaide city centre, South Australia Rabobank Full time

    About usRabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.Country Banking forms the core business of...

  • Manager, Operational Risk

    2 weeks ago

    Adelaide, South Australia People's Choice Credit Union Full time

    Compliance & Risk (Banking & Financial Services) Are you looking for the next step in your career? We're looking for a Manager, Operational Risk to join our Operational Risk team for a 6 month contract period. A great introduction into our organisation, this position can be based in either Brisbane, Toowoomba or Adelaide.About the role As the Manager,...

  • Analyst

    1 week ago

    Adelaide, South Australia Commonwealth Bank of Australia Full time

    Business Banking Credit Analyst - South East SA You are ambitious and passionate about agribusiness or regional businesses. We value your ongoing professional development. Together, we can help drive growth for our clients.See yourself on our team.Our Regional and Agribusiness banking team is dedicated to fostering the financial well-being of businesses and...