Computer Systems Officer

2 weeks ago


Brisbane, Queensland, Australia Communities, Housing and Digital Economy Full time

What you will be doing:

  • Provide Microsoft 365 and Azure cloud administration services to both external and internal customers as defined in Service Level and Operating Level Agreements.
  • Understand customers' business drivers and contribute to the customer relationship by assisting in the performance analysis of customer environments and making recommendations for improvements.
  • Participate in a team of technical specialists to define technical solutions, coordinating system implementations for projects, as well as ongoing service delivery.
  • Participate in research to assess and determine the applicability and cost of new and emerging technologies. Work with processes that support CITEC services making recommendations for continuous improvements.
  • Perform incident management and problem resolution for customer service difficulties, to enable CITEC to meet performance indicators under service agreements.

What we are looking for:

For this role, we will consider how well you:

  • Provide high quality services to customers and continuously monitor and supervise the effectiveness of services and the implementation of improvements.
  • Meet deadlines including meeting personal and team responsibilities and commitments.
  • Demonstrate your interpersonal and communication skills (both written and oral) and ability to liaise and communicate with customers to diagnose and resolve technical/operational issues associated with a diverse technology environment.
Mandatory requirements

Knowledge and experience are essential the below technologies:

  • Microsoft 365 Enterprise E5 Suite administration and configuration
  • 365 Tenant to Tenant migrations
  • Microsoft licensing
  • Microsoft Endpoint Manager (Intune)
  • Microsoft Defender for Server, 365 and Endpoint
  • Microsoft Azure Active Directory
  • Microsoft Server suite, including Microsoft Endpoint Configuration Manager.
Applications remain current for 12 monthsThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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