Customer Insights

1 week ago


Sydney, New South Wales, Australia Aurec Full time
$160k-$190k Salary Package + Bonus

  • Decison Maker
  • Hybrid Based Role

Customer Insights & Analytics Manager
***
$160k-$190k Salary Package + Bonus

Decision Maker

Hybrid based role
***
About the company
They are a
household name who have some hugely high-profile programs underway.

This is a firm that really promotes a
healthy work/life balance & values
outcomes over hours.

You'll be joining a
Leading Agile Architecture practice under a personable & highly knowledgeable manager within an organization that prides itself on
staff retention and
growth within the company.


They are known for being a
great place to work, with awesome offices, chill-out areas,
gym,
onsite restaurants,
bars and
cafes.


***
About the role


Reporting into the Director of Insights & Analytics, you will role you will play a key role in influencing key decision making based off
Customer Research & Key Insights.

Utilising relevant data gathered from NPS surveys and relevant market research, you will bring to the table commercially recommended CX solutions to key stakeholders.


As the Senior Manager,
you will manage a team of two motivated and skilled analysts to analyse the customer experience journey, providing key insights on this data and recommendations on improvement.


You will have a solid background technically with the ability to get hands on with your team whilst also being a succinct communicator explaining technical language transparently into business decisions to non-technical stakeholders.


Skills & experience

  • 8 years experience in Insights & Analytics roles
-
Predictive Modelling exposure:

  • Python or R desired but not essential
-
1-2 years experience in a management capacity:


  • Highly competent balance of technical skill/stakeholder management skills:
  • Strategic thinker, excellent at problem solving and high analytical ability
-
Across key CX and strategic engagement issues:

  • Based in Sydney or willing to relocate

How to apply
We will contact you if you are successfully shortlisted.

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