Customer Insights
1 week ago
- Decison Maker
- Hybrid Based Role
Customer Insights & Analytics Manager
***
$160k-$190k Salary Package + Bonus
Decision Maker
Hybrid based role
***
About the company
They are a
household name who have some hugely high-profile programs underway.
This is a firm that really promotes a
healthy work/life balance & values
outcomes over hours.
You'll be joining a
Leading Agile Architecture practice under a personable & highly knowledgeable manager within an organization that prides itself on
staff retention and
growth within the company.
They are known for being a
great place to work, with awesome offices, chill-out areas,
gym,
onsite restaurants,
bars and
cafes.
***
About the role
Reporting into the Director of Insights & Analytics, you will role you will play a key role in influencing key decision making based off
Customer Research & Key Insights.
Utilising relevant data gathered from NPS surveys and relevant market research, you will bring to the table commercially recommended CX solutions to key stakeholders.
As the Senior Manager,
you will manage a team of two motivated and skilled analysts to analyse the customer experience journey, providing key insights on this data and recommendations on improvement.
You will have a solid background technically with the ability to get hands on with your team whilst also being a succinct communicator explaining technical language transparently into business decisions to non-technical stakeholders.
Skills & experience
- 8 years experience in Insights & Analytics roles
Predictive Modelling exposure:
- Python or R desired but not essential
1-2 years experience in a management capacity:
Highly competent balance of technical skill/stakeholder management skills:- Strategic thinker, excellent at problem solving and high analytical ability
Across key CX and strategic engagement issues:
- Based in Sydney or willing to relocate
How to apply
We will contact you if you are successfully shortlisted.
BBBH50086_
-
Junior Insights Analyst
1 week ago
Sydney, New South Wales, Australia Talent Insights Group Full timeWorld Class Training and Development Programme Fantastic benefits and rewards Flexible working and autonomy in every senseJunior Insights Analyst ( SQL / Tableau )Sydney (Hybrid work)$120k (incl. Super)Are you a Data Analyst eager to join a world-class Analytics team and design, build and analyse targeted campaigns?This could be for youOur client, one of...
-
Customer Insights
1 week ago
Sydney, New South Wales, Australia Aurec Human Capital Group Full timeCustomer Insights & Analytics Manager***$160k-$190k Salary Package + BonusDecision MakerHybrid based role***About the companyThey are a household name who have some hugely high-profile programs underway.This is a firm that really promotes a healthy work/life balance & values outcomes over hours. You'll be joining a Leading Agile Architecture practice under a...
-
Assistant Insights Advisor
1 week ago
Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full timeAssistant Insights Advisor, 6-month temporary roleReporting to the Manager of Customer Insights, you will support in delivering meaningful, actionable customer insights, to generate positive outcomes and make a difference to our 8 million+ customers.CSD sits in a wider division of the Department of Customer Service (DCS). DCS is a central agency - that is,...
-
Customer Insights Analyst
1 week ago
Sydney, New South Wales, Australia Bluefin Resources Full timeMultiple Customer Insights roles within product and mortgage space Work with senior stakeholders and turn business problems into meaningful insight Hybrid roles (2 days office / 3 days wfh)Customer Insights Analyst - Reputed Global BankMultiple Customer Insights roles within product working on mortgage portfolio turning business problems into meaningful...
-
Customer Insights Analyst
1 week ago
Sydney, New South Wales, Australia NSW Government -icare Full timeIdentify & deliver customer insights to stakeholders for icare Workers Comp:Fixed term, Full-time position, Sydney CBD:- Hybrid working environment, salary from $120K + super + benefitsAbout the RoleWorking closely with the portfolio leads within the insights generation team to identify and deliver customer insights to stakeholders that are timely,...
-
Customer Insights Specialist
1 week ago
Sydney, New South Wales, Australia QBE Insurance Group Full timeCustomer Insights SpecialistPrimary DetailsLocation: SydneyType: Full-time PermanentThe OpportunityThe Customer Insights Specialist is crucial in helping achieve key strategic objectives for QBE, its partners, and customers. As a part of the Customer Insights team, you will play a vital role in integrating the customer's voice throughout the organization....
-
Manager, Behavioural Insights Unit
1 week ago
Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full timeManager Behavioural Insights (maternity leave) temporary until December 2023, with possibility for extension or future rolesDo you lead teams and build relationships that are collaborative and focused on the growth of people?Are you looking for a purposeful role in 2023 with the opportunity to grow your career and explore new challenges?Yes? The...
-
Customer Insights Analyst
1 week ago
Sydney, New South Wales, Australia ING Full timeING, Australia's most recommended bank is on the hunt for an experienced Customer Insights Analyst to join our high performing Customer Insights team. You'll be responsible for producing comprehensive deep-dive analyses, and delivering these actionable insights to key stakeholders using impactful visualisation and presentation techniques.You'll be an...
-
Client Success Specialist
1 week ago
Sydney, New South Wales, Australia Insights Full timeRemote, SydneyWho are we?:Insights is a Global Learning and Development company with people at our heart. Our purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything that they do.Our learning and development products are used by some of the biggest and most well-known...
-
Customer Insights Analyst
1 week ago
Sydney, New South Wales, Australia ING Group Full timeIt's a fun and exciting time to join ING, Australia's most recommended bank for the 4th consecutive yearWe're looking for an experienced Customer Insights Analyst - Customer Strategy, to join our high performing team.OurCustomer Insights team improve service and product offerings by understanding our Customers enquiries, actions and behaviours to deliver...
-
Customer Insights Specialist
1 week ago
Sydney, New South Wales, Australia QBE Insurance Group Limited Full timeCustomer Insights SpecialistPrimary DetailsTime Type: Full timeWorker Type: Employee- Location: Sydney:- Type: Full-time PermanentThe opportunityThe Customer Insights Specialist plays a key role in helping to deliver on key strategic objectives for QBE, it's partners and customers. As part of the Customer Insights team, you will be instrumental in embedding...
-
Customer Insights Specialist
1 week ago
Sydney, New South Wales, Australia QBE Insurance Full timePrimary DetailsTime Type: Full timeWorker Type: Employee- Location: Sydney:- Type: Full-time PermanentThe opportunityThe Customer Insights Specialist plays a key role in helping to deliver on key strategic objectives for QBE, it's partners and customers. As part of the Customer Insights team, you will be instrumental in embedding the voice of the customer...
-
Customer Insights Specialist
1 week ago
Sydney, New South Wales, Australia QBE Full timePrimary DetailsTime Type: Full timeWorker Type: Employee- Location: Sydney- Type: Full-time PermanentThe opportunityThe Customer Insights Specialist plays a key role in helping to deliver on key strategic objectives for QBE, it's partners and customers. As part of the Customer Insights team, you will be instrumental in embedding the voice of the customer...
-
Customer Research Insights Lead
1 week ago
Sydney, New South Wales, Australia The Recruitment Company Full timeCustomer Research and Insights Lead required for an exciting contract role within a large NSW Government department.6 month contract$822 - $955 per day plus superCBD and WFHNSW GovernmentAbout the role:Lead the development of customer insights capability within the department to enable customer centric decision making. Mentor customer insight analysts and...
-
Digital & Customer Insights Manager
1 week ago
Sydney, New South Wales, Australia Coates Group Full timeBe Part of Our Next ChapterFor over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting startedWe're a global technology company focused on creating dynamic, smart, personalised and engaging customer...
-
Customer Data Insights Analyst
1 week ago
Sydney, New South Wales, Australia ING Full timeING, Australiais on the hunt for an experienced Customer Insights Analyst to join our high performing Customer Insights team. You'll be responsible for producing comprehensive deep-dive analyses, and delivering these actionable insights to key stakeholders using impactful visualisation and presentation techniques.You'll be an integral part of our Customer...
-
Customer Data Insights Analyst
1 week ago
Sydney, New South Wales, Australia ING Bank N.V. Full timeING, Australiais on the hunt for an experienced Customer Insights Analyst to join our high performing Customer Insights team. You'll be responsible for producing comprehensive deep-dive analyses, and delivering these actionable insights to key stakeholders using impactful visualisation and presentation techniques.Our ideal candidate will be passionate about...
-
Customer Strategy Specialist
1 week ago
Sydney, New South Wales, Australia NSW Government -Customer Strategy & Technology Full timeExciting opportunities to work in a dynamic team and showcase your customer strategy, analytical, communication and stakeholder engagement skills:- 2 Permanent full-time roles based at Sydney (flexibility offered):- A challenging and rewarding role offering great exposure and opportunity to contribute in a meaningful way to the future of Sydney and the state...
-
Sydney, New South Wales, Australia Bendigo & Adelaide Bank Full timeCustomer & Market Insights Specialist - Part-Time or Full-TimeAbout the role and teamWe have a part-time or full-time opportunity for a Customer and Market Insights Specialist to join the Group Marketing Team for 6 months. Reporting into the Head of Customer Insights and Marketing Performance you will coordinate, plan, develop and deliver customer and market...
-
Customer Strategy Analyst X2
1 week ago
Sydney, New South Wales, Australia NSW Government -Customer Strategy & Technology Full time2 Exciting opportunities to work in a dynamic team and showcase your customer strategy, analytical, communication and stakeholder engagement skills:- Permanent full-time roles based at Sydney (flexibility offered):- Challenging and rewarding roles offering great exposure and opportunity to contribute in a meaningful way to the future of Sydney and the state...