Senior Insurance Specialist

2 weeks ago

Wollongong City Council, Australia eFinancialCareers Ltd. Full time

See yourself being part of a large, transformational change? This could be the role for you

At Iress, we make things happen

We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world's most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia's largest technology companies and employs more than 2,000 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia.

Build your career at Iress

Responsible for the day to day administration of Insurance within superannuation including Death, Total and Permanent Disablement, Income Protection, Terminal Illness and Permanent Incapacity from set up through to cancellation/expiry including all ongoing tasks, claims and underwriting, responses to insurance related enquiries, premium payment and maintenance, quality checking and escalations.

Some of the awesome things you'll be involved with:

  • Ensure work is completed with appropriate accuracy and that timeframes for completion are consistently aligned to agreed service levels
  • Provide completed work for quality checking/peer review. Also to quality check/peer review and authorise work tasks for other team members
  • Allocate and/or complete workflow cases within agreed service levels
  • Review and update documentation of processes and procedures
  • Provide feedback and support for complex, technical and escalated issues
  • Take escalated enquiries and provide background information to the complaints team, if and when required, to resolve insurance claim related complaints
  • To identify and report Incidents and assist with the remediation process
  • Assist with completion of annual insurance reviews and submit for quality checking when complete
  • Work on projects as required
  • Process or assist with Month end BAU tasks, including premium runs and monthly reporting
  • Comply with all company policies, values and procedures
What you will bring:
  • Efficient and accurate completion of daily and regular insurance administration tasks within agreed service levels
  • Achieving and maintaining accurate insurance data within the superannuation administration system
  • Accurate and timely completion of daily and ad hoc tasks
  • All relevant queries investigated and resolved in a timely manner
  • Living our core corporate values of excellence/client focus, integrity, trust and teamwork
  • High level of attention to detail and accuracy
  • Excellent understanding of superannuation
  • Highly competent in time management and organisational skills
  • Ability to work effectively under pressure
  • Intermediate to Advanced Microsoft Office skills
  • Excellent written and verbal communication skills
Why work with us?
  • 8 additional paid days per year to extend your weekends
  • Hybrid working
  • Generous cash bonus for every successful referral
  • Starting school leave - 8.5 days of leave to assist your children with the transition to school
  • Up to 26 weeks' paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work
  • 3 days' paid leave per year to participate in charity initiatives
  • Discounted health insurance premiums
  • Access to learning and development programs through Udemy
Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone's uniqueness is valued and celebrated.

Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don't meet all of the requirements of the role, we would still like to hear from you

We're also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.

For more information about what we do, our people and values, please visit our website -

#LI-Hybrid

Employment Type
Employee

Time Type
Full time Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.

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