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Team Leader HR Transaction

3 months ago

North Lakes, Queensland, Australia Auto & General Insurance Full time

About us


At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need.

Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance.


Purpose of the Role
The HR Transaction Team Leader oversees the HR transaction processing team to ensure efficient and effective HR operations.

Collaborates with A&G process and system owners to optimize processing effectiveness and efficiency through process improvements enabled by People Systems.


Position Accountabilities

  • Lead daytoday HR transactional operations and oversee endtoend Tier 1 People Services team
  • Manage complex or sensitive HR transactional issues and client needs
  • Supervise and support a team, ensuring service quality, operational efficiency, and compliance with SLAs
  • Foster team development and knowledge sharing to encourage learning and growth
  • Ensure compliance with recordkeeping requirements for employee documentation
  • Identify and support process improvements based on stakeholder feedback Utilise data analysis to identify continuous improvement opportunities for transactional processing and data integrity

Qualifications and Experience:

Essential:

  • Strong understanding of HR organizational policies and practices
  • Proven experience in firstline management fostering high reliability, team performance, and culture
  • Effective communication skills across various settings, conveying complex ideas clearly
  • Ability to collaborate, influence, and partner with internal/external stakeholders
  • Capacity to work under tight deadlines and manage competing demands

Desirable:

  • Familiarity with legislative and industrial frameworks relevant to HR management

Our Perks
-
Location
  • Our office is conveniently based in Toowong Village shopping centre a city fringe location with access to retail, restaurants, various parking options and public transport.
-
Extra leave:

  • Enjoy additional leave days on us You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
-
Paid parental leave:

  • We support our new parents with paid parental leave and other benefits.
-
Workplace giving:

  • If you're passionate about a cause, then we are too we offer workplace giving and we'll dollar match your donations to registered charities.
-
Development opportunities:

  • We're championing your development with internal programs and access to a wide range of online courses.
-
Employee discounts:

  • You'll receive discounts on Budget Direct insurance products.
-
Reward and recognition:

  • We reward high performance with employee recognition, reward and incentive schemes.

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Onsite facilities
  • There are excellent endoftrip facilities on offer and private spaces for nursing mothers.
-
Get social:

  • Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
    Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.