Sales Support Officer

2 weeks ago


Melbourne, Victoria, Australia IAS RECRUITMENT Full time

About the company:

Situated in Scoresby, this leading Consumer Electronics and Home appliance company is a global frontrunner in consumer products. With a culture that values individuals and is dedicated to top performance, it offers an exceptional opportunity for multiple Sales Support Officers to join this international organisation.

About the role:

In this inbound/outbound customer service role, you will deliver high-level, personalised assistance to help customers with general sales and order enquiries. This service-oriented position involves building rapport with customers and providing award-winning support.

Duties:

  • Deliver an exceptional experience by engaging with customers to identify their needs
  • Offer solutions that best meet customer needs
  • Answer all calls and emails to sales support in a polite, friendly, timely and professional manner
  • Provide inventory/delivery/dispatch details as requested
  • Manage and be responsible for the sales inbox
  • Provide sales/inventory reports as requested
  • Regularly contact customers with backorders to confirm if stock is still required and update backorders on the system accordingly
  • Manage any customer return and credit requests
  • Assist with any sales/promotional programs
  • Update customers on any ETA or order changes in a timely manner

Skills and Experience:

  • Self-motivated, confident and a clear communicator
  • Previous experience in a customer service role
  • Problem solver, flexible, able to adapt to new ways of working
  • Intermediate computer skills
  • Great organisational skills

The Perks:

  • Competitive remuneration
  • A range of attractive company discounts
  • Supported learning and career development
  • Free onsite parking

Please apply online by or contact Jade Lawton to discuss or email a word copy of your resume.



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