Customer Experience Represntitive

1 week ago


Melbourne, Victoria, Australia Pace Appointments Full time
Our client is recognised as a global manufacturer who dominate the agriculture space in their chosen niche.

They are known for putting their customers first and continuing to be a forager within their field, continuously providing innovative and sustainable ideas and solutions for the modern world.

Due to continuous growth, they are on the hunt for a Customer Experience Representative to join their team

Why Apply?

  • Join a reputable and creditable organisation that is known around the globe.
  • You will join a supportive, diverse, and closeknit team that values not only your professional, yet personal growth.
  • With a strong tenure in the organisation, it is evident that the company encourages career progression and provides attractive salary's throughout.
  • Our client places a high value on culture and environment. Celebrating birthdays, recognitions and prioritising work lunches and dinners to promote inclusivity and collaboration.

Responsibilities include:

  • Processing of customer purchase orders in SAP.
  • Liaising with internal departments including Accounts, Sales, Warehouse and Freight etc
  • Advising Customer/Sales Representative on price discrepancies, dispatch dates and special shipping /order requirements liaising and coordinating with dealers to provide periodic updates on orders e.g., availability, freight deliveries, proof of deliveries, revised delivery, and supply dates.
  • Process deliveries and invoices
  • Handle customer complaints and provide timely solutions

About you:

  • Experienced using SAP within the last 5 years
  • Be able to work in the office 5 days a week 9am5pm
  • Have a cando attitude, the openness and willingness to learn and grow
  • Count yourself as someone who has an eye for detail
  • Likes working collaboratively and autonomously
  • Willing to learn and grow

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