Technical Account Manager

1 week ago

Brisbane, Queensland, Australia First Focus Full time

First Focus is Australia's
best mid-market Managed Service Provider, bar none (check it out We just got named the best MSP in Aus for the 6th year running at CloudTango dot com).

We are
growing fast and now have almost 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland.

We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to
win new clients and evolve our solutions.


We pride ourselves on being a genuinely great place to work, with a dynamic
culture, clear
vision and strong
leadership.

We only hire the best people and are a looking for a strong IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Technical Account Manager in Australia to join our Brisbane based team. Why would such a talented individual consider coming to First Focus? What makes First Focus better than where you are today?

  • No nontechnical sales/account management people Work with people who actually get tech, from L1 to CEO.
  • We understand the value you deliver, and we will give you the support to get the job done
  • We understand that the managing the relationship is just the start. Our whole delivery chain are onboard to deliver an exceptional experience for your clients.
  • We find and retain the best. Best Service Desk, best Project Engineers, best team

Role:


TAMs at First Focus combine their deep
technical skills and experience in systems administration with a desire to provide genuine customer service and advice and account management.

It's a perfect role for anyone looking for variety, challenges and career progression as you'll be taking responsibility for the solutions First Focus is delivering to multiple end customers.


Our Technical Account managers work together with our service desk, field techs and engineering teams so there's no shortage of technical backing when you need it.

To be a fit for this role, you will have deep technical knowledge, coupled with a passion for people and customer service.

If you are already a TAM, an Engineer or a senior Service Desk professional with MSP experience, this could be your next big thing

Requirements:


If you at the top of your game in a MSP, MSSP or integrator and are looking for the next big step, this could be it.

Rather than give you a long list of wants, we'll keep this brief.

The following four things are
non-negotiables:

  • You must have history and demonstrable competence delivering outstanding support and advice within another
    MSP, MSSP, integrator or other service providing
    IT business:
  • You must be able to demonstrate success
    managing the relationship with small to mid scale clients across a range of industries and market verticals
  • Your
    values must resonate with ours. Our values can be found on the First Focus website on the About Us page
  • You must have a driving passion for helping people understand and use technology within their business.

Benefits
First Focus' values are based around keeping everyone informed, aligned, supported, and rewarding performance.

Some examples of this include:

  • Competitive package, 100% salary, 0% commission
  • All employees have free access to Uprise, including 1:1
    coaching sessions from qualified psychologists or counsellors
  • First Focus understands the importance of flexibility for a satisfying worklife balance, which is why we offer hybrid working arrangements
- '
Never Stop Growing' is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)

  • Staff are encouraged to take advantage of our weekly internal training sessions and library
  • Opportunities for personal and professional development with our FastTrack
    mentor program
  • We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
  • Option of a
    Tesla company car as part of your ongoing employment package (conditions apply)
  • Complimentary membership with Women in Technology (WiT)
  • Regular social events and a great team culture

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