Authorised Officer

2 weeks ago

Sydney, New South Wales, Australia Transdev Full time

Job No:
Ad-1870

Work Type:
Full Time

Location:
Sydney

Categories:
Ferry

The role


Our Authorised Officers (AO) play a vital part in ensuring the successful and safe delivery of our Ferry services in vessels and on wharves with customer service being the key focus of the position and ensuring fare compliance.

As the AO your checking and ensuring customers are travelling on the appropriate ticketing/opal fares, and where necessary, issue cautionary notices or penalty fines.

This role is challenging however is also rewarding because your visibility as the Authorised Officer will play an impact on the public and their compliance whilst on our vessels.

As the role requires moving around different vessels for the day, you will be on your feet for the majority of your shifts, assisting and educating customers with queries relating to the ticketing system (i.e. Opal Card, contactless Transport Payment, etc.) at wharves and on ferry.

Working on rotating shifts (including weekends and public holiday) in a large, dynamic team working in a variety of locations all within our beautiful harbour.


What you bring


We are looking for individuals who enjoy the activity of moving around in their role with strong passion and background in providing a memorable customer service experience that impact and make a difference in the community.

Our Authorised Officers have excellent active listening and problem-solving skills, as well as the ability to remain calm and diplomatic in challenging conflict situations.


  • You will be someone with great communication skills both written and verbal and keen to develop your skills and obtain the relevant qualification needed to kick start your career with Transdev. If you are looking for an opportunity where you are the face of transport and can comfortably and confidently engage and resolve conflict daily, then this could be the next move for you.

The benefits for you


In addition to working in the iconic Transdev Sydney Ferries business, you will also be part of the broader Transdev global public transport brand.

Transdev is a rapidly growing business and offers great career development opportunities.

  • A genuine work culture that embraces diversity and employee feedback
  • We are proudly an Employer of Choice for Gender Equality

About Transdev
Transdev is a world leader in the operation of passenger transport services. We operate in 19 countries around the world, with 83,000 employees and manage 41,000 vehicles.

We are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve.


Our values and beliefs

Our Recruitment Process


Consistent with our uncompromising attitude to the safety of our employees, client and customers, our recruitment process may include a psychometric assessment, medical assessment, drug & alcohol testing as well as police, licence and right to work in Australia checks.


By submitting your personal information to Transdev you consent to such information being collected, held, used and disclosed in accordance with our Privacy Policy.


Interested?
If you're as passionate about delivering unparalleled service as we are then click the
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Advertised:20/01/2023

Applications close:10/02/2023

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