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Digital Performance Analyst
1 week ago
Digital with Purpose.
DWP is the UK's largest government department. We help individuals find employment and distribute payments totaling over 195 billion annually to support vulnerable members of our community.
DWP Digital provides essential digital services utilized by nearly everyone in the UK at some point.
We are currently undergoing a significant transformation using innovative ideas and the latest technology to enhance the digital experiences of 22 million customers.
If you have a keen interest in user behavior analysis and enjoy deciphering complexity, come aboard DWP Digital as a Digital Performance Analyst.
Why We Seek a Digital Performance Analyst Like You?Our DWP teams require insights on the usage of our digital services and their alignment with user requirements.
By gathering and scrutinizing data, we can make informed decisions. Your role will involve transforming data into narratives that guide our product teams in delivering exceptional user experiences.
- Bring user journey data to life for agile, multidisciplinary teams.
- Help decode user behavior complexity by analyzing data across the lifecycle.
- Formulate meaningful performance metrics to methodically evaluate hypotheses and the effects of modifications.
You'll encounter ample opportunities to enhance your performance analysis skills and advance your career.
This role is expansive and challenging. As humans are intricate, the issues you will tackle will be just as intricate. The environment at DWP presents unparalleled scale, complexity, and distinctive challenges.
Utilize and improve data services in Azure and Power BI. You will even have the chance to leverage robots and machine learning to anticipate and address issues proactively.
Our Performance Analyst community is both nurturing and proficient. We are committed to providing learning opportunities on any topics you are yet to master.
We value our community and acknowledge that individuals are more than just numbers. Our work environment is supportive, family-friendly, and inclusive, reflecting our genuine social mission.
If this resonates with you, click to apply and be part of our team.
Essential Criteria- Ability to translate complex data into engaging, clear, and actionable narratives.
- Experience collaborating with digital teams to establish Key Performance Indicators (KPIs) and success metrics.
- Capable of merging quantitative and qualitative data to develop and test enhancement hypotheses.
- Keen interest in user behavior.
- Proficiency in data analysis, data engineering, programming using query languages, Power BI, or Azure Application Insights.
Join us at one of our outstanding digital hubs in Leeds, Manchester, or Newcastle.
We are equipped with all necessary tools and technologies to facilitate flexible work arrangements. Our operational model combines remote work with office presence.
For your expertise, we offer a competitive salary of up to 50,296.
Eligible for a civil service pension with substantial employer contributions of 28.97% (equivalent to over 11,600 yearly).
Enjoy a generous leave package starting at 26 days, alongside standard bank holidays and flexi leave options.
We also provide a comprehensive benefits package promoting work-life balance, including:- Flexible work hours and days
- Hybrid work model: combining office collaboration and remote work
- Family-friendly initiatives
- Opportunities for voluntary work and charitable contributions
- Embrace your authentic self at work with 'I Can Be Me in DWP'
- Exclusive discounts on shopping, leisure activities, and more
- Interest-free loans for bike purchases or season tickets
- Engage in sports and social events
- Work in an award-winning work environment and culture
- Access to professional development, coaching, mentoring, and career advancement prospects
For further details and to initiate an application on Civil Service Jobs, click 'Apply'.
Kindly note that this role necessitates successful completion of Security Check clearance.
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