Partner Operations Specialist

2 weeks ago

Sydney, New South Wales, Australia Smartsheet Inc Full time

Smartsheet is looking for a Partner Operations Specialist to support the sales teams throughout the sales cycle.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

With a commitment to investing in the APAC region to better serve new and existing customers in Australia, New Zealand, Japan and the greater Asia Pacific geography, Smartsheet opened up its third international office in Sydney in January 2020. This is an opportunity to be a part of Smartsheet at this exciting time, working with an outstanding team to build and expand the Smartsheet brand across an established market.

This role will be based out of Sydney and reports to our Manager of Partner Operations based out of the U.S

You Will:

  • Support all sales teams and channel partners throughout the complete sales cycle to meet customer needs
  • Work within the CRM & CPQ system to assist sales reps
  • Manage high volume intake queue, maintaining consistent SLAs
  • Manage partner deal registration process (lead routing)
  • Review contracts and order paperwork for completeness and accuracy
  • Create custom order forms, provide guidance on complex deal structures, and escalate specialized issues to appropriate stakeholders for resolution
  • Quickly learn and master the quoting process
  • Coordinate deal reviews with sales; support training, development, and compliance with operational policies
  • Manage the daily deal approval process
  • Work between the Finance, Legal, Professional Services, and Sales departments to ensure sales transactions are quick and efficient
  • Identify areas for improvement in the Quote to Cash Cycle to accelerate order processing for improving sales efficiency
  • Assist with the reconciliation of multiple transactions and other contract related adjustments
  • Respond to Partner inquiries (purchase orders, quote requests, invoices, order confirmations, status updates, pricing details)

You Have:

  • 2+ years of experience with Order Management, Sales Ops, or Deal Desk at a SaaS organization
  • 2+ years of experience working with channel partners
  • Ability to ensure order detail and documentation is updated and entered in the system
  • Familiarity with financial or revenue recognition principles and contracting guidelines
  • Experience in a high volume / multi transactional environment for EOM, EOQ, and EOY
  • Ability to thrive in a fast-paced,evolving, high-growth environment; ability to execute on new processes
  • Ability to problem solve and work cross departmentally with multiple stakeholder
  • Communicates clear and effectively to various situations and audiences
  • Experience working in Salesforce, Smartsheet and Tableau preferred


Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. If there are preparations, we can help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us


#J-18808-Ljbffr

  • Senior Finance Business Partner

    2 weeks ago

    Sydney, New South Wales, Australia Small Animal Specialist Hospital Full time

    Learn and be challenged by some of the best in the industry Inclusive team where equality is not negotiable Senior Finance Business Partner Senior Finance Business Partner At SASH our culture aspiration is to create a safe and motivating workplace where people go the extra mile for each other.As an organisation, we are aspiring to cultivate this by bringing...

  • Operations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Challenger Limited Full time

    Operations Specialist - Mortgage Servicing, Challenger Mortgage ManagementChallenger Mortgage Management (CMM) operates a state-of-the-art servicing platform that manages a diverse range of mortgage portfolios for investors. We are seeking an Operations Specialist with experience in either payment processing, treasury, or trust accounting.Join a dynamic and...

  • Partner Sales Specialist

    2 weeks ago

    Sydney, New South Wales, Australia IBM Full time

    IntroductionThe IBM Ecosystem includes thousands of partners who Build on, Sell or Service IBM technologies and platforms. As a Partner Sales Specialist (Territory) your mission is to connect the right technical, co-marketing, and go-to-market enablement resources with your assigned partners to jointly drive prospecting, opportunity identification, and...

  • Operations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia On Demand HR Recruitment Full time

    About Cathro & Partners: Cathro & Partners are a leading boutique accounting Firm and experts in providing insolvency and restructuring services that help to create and preserve business value. With a reputation for delivering high quality results, we assist our clients to overcome strategic and financial challenges. We work for listed companies and SMEs...

  • Operations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Challenger Full time

    Challenger Limited is an ASX-listed investment management firm managing $105 billion in assets (as at 30 June Life with us is fast moving and always exciting. Together we're driving to deliver our vision to provide our customers with financial security for a better retirement.We achieve this goal by providing a work environment where people from diverse...

  • Atlassian Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Ignite Specialist Recruitment Services Full time

    Contract TypeContractReferenceBH-370840IndustryITSalaryper hour - Min: AUD 130 - Max: AUD 150Location: Sydney/ Brisbane / Canberra- Duration: Initially until 30th June x 12 months extension We are seeking an Atlassian Specialist to undertake operational, service delivery and administration tasks for Atlassian products. The Atlassian Specialist should have a...

  • Security Partner Technical Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Inviso Corporation Full time

    Security Partner Technical Specialist - Australia This is a hybrid role, requiring presence in the Microsoft office 2-3 times per week.Overview We seek a passionate, experienced technical specialist to help our partners and customers solve complex security challenges and modernize their security architecture and posture.As a Security Technical Specialist,...

  • Draftsperson Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Ignite Specialist Recruitment Services Full time

    Mechanical Drafting SpecialistWe are seeking an experienced Mechanical Drafting Specialist to join our clients team.All Applicants must be Australian/New Zealand Citizens OR Permanent Residents.Location: MascotAbout the company: Our client, a leading infrastructure, service, and operations business, is now investing heavily in its organisation and has a...

  • Global Partner Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Ouro Full time

    Global Partner SpecialistAbout the Company:Ouro is dedicated to delivering financial empowerment to millions of Americans, leveraging a proprietary payments technology platform that fuels its fintech product innovations. From prepaid, credit and debit account solutions, to digital account and money movement services, Ouro has a broad suite of products and...

  • Employment Partner, People Operations

    2 weeks ago

    Sydney, New South Wales, Australia WiseTech Global Full time

    Employment Partner, People Operations:Working as part of this collaborative team you will use your technical skills to get involved in multiple projects across the organisation.You will be responsible for: Conducting due diligence work on potential new acquisitions by analysing contractual terms and benchmarking salary data Coordinating relevant internal and...

  • People Operations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Lotus People Full time

    People Operations Specialist role - 6 month FTC (possibility to extend)- $100,000 plus super North Sydney location WFH options Fun team culture in a fast paced and agile environment Opportunity to join a leading luxury retail brandThe CompanyLotus People are thrilled to be partnering with this luxury retail brand in finding a People Operations Specialist to...

  • Technical Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Ignite Specialist Recruitment Services Full time

    Contract TypeContractReferenceBH-371137IndustryITSalaryper hour - Min: AUD 120 - Max: AUD 150Location: ACT, NSW, NT, QLD, SA, TAS, VIC, WA.- Contract: 12 months with 2x 12 months extensions.- Eligibility: Australian citizenship and Baseline security clearance required.- Working Arrangement: Hybrid working Arrangement- About the opportunity:Seeking Technical...

  • Customer Service

    2 weeks ago

    Sydney, New South Wales, Australia cargo-partner Full time

    Responsibilities: Assist sales team with preparation of quotation and rate request Follow up on clients' interactions Achieve monthly KPI Work closely with sales team to build pipeline and close deals Prepare SOP for internal process & clients Update shipment milestones into system Liaise with internal and external parties; clients, carriers, airlines and...

  • Operations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia MongoDB Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • National Operations Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ShipBob, Inc. Full time

    Title: National Operations Support Specialist (OSM)Location: Onsite - Sydney or Melbourne, Australia, Ability to be on-site up 90% of the time including weekends, if necessary.Role Description:You will be accountable for the enhancement and backing of our partner fulfillment centers to guarantee they are all operating up to our established standards. This...

  • National Operations Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ShipBob, Inc. Full time

    As a member of the ShipBob Team, you will benefit from an environment where everything is achievable.We aim to be a place where you can:- Write Your Career Story. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.- Experience Global Impact and Global...

  • Draftsperson Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Ignite Specialist Recruitment Services Full time

    Fire Building Services Drafting SpecialistAll applicants must be Australian/New Zealand Citizens OR Permanent Residents - With full working rights in Australia.About the company: Our client, a leading infrastructure, service, and operations business, is now investing heavily in its organisation and has a large portfolio of exciting capital engineering...

  • Businessimprovement Specialist, Operations

    2 weeks ago

    Sydney, New South Wales, Australia WaterNSW Full time

    Ready to make a splash in your career? WaterNSW is seeking an experienced Business Improvement Specialist to join our team.This is an opportunity to work with an essential organisation creating a more sustainable future for the state.This role offers the flexibility to work around life, your contribution will be valued, and you'll be supported to build a...

  • People Operations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia SafetyCulture Full time

    People Operations Specialist: Sydney People PeopleOperations / Fulltime Permanent / Hybrid SafetyCulture is a global, productled SaaS company with the mission of helping distributed working teams get better every day.We are building a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the...

  • Technology-Driven Ad Operations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

    Technology-Driven Ad Operations Specialist Technology-Driven Ad Operations Specialist Westpac Banking Corporation Sydney, Australia Technology-Driven Ad Operations Specialist Westpac Banking Corporation Sydney, Australia Posted 4 days ago Permanent Competitive Technology-Driven Ad Operations Specialist Job DescriptionTechnology-Driven Ad Operations...