Analyst, Training

2 weeks ago

Sydney, New South Wales, Australia Amex Full time

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.


At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Description


Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $200B in spend.

The people, processes and technology that support this vital function are evolving to improve the merchant experience and economics.

The GMNS Strategy & Capabilities (GS&C) team's mission is to deliver a best-in-class premium merchant member experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers.


Within GS&C, the Sales Training & Enablement team is responsible for understanding key business and stakeholder priorities, and creating innovative and value-add change management, communication, and L&D (learning & development) solutions for the GMS Sales & Client Management organisations.

This includes programmes to support new hire, core skill development (e.g. effective selling and financial acumen), as well as creative and engaging communications. All of which lead to empowering the field to manage merchant relationships with impact.


This is an exciting opportunity for a practically minded individual to join a very exciting, collaborative and highly visible team.

The Analyst for Training & Enablement, APAC will operate in a complex region, driving productivity and success of the sales teams that supports business goals across multiple markets.


Responsibilities

  • Collating, analysing and reporting and communicating data and insights from global training initiatives
  • Supporting the execution of the Training & Enablement team strategy across global projects through planning, scheduling and events management (virtual/inperson)
  • Supporting the team ́s global communication strategy with stakeholders and ability to localise where required to ensure a targeted, purposeful, and efficient connection with key regional partners.
  • Partnering with field training champions to understand most critical needs, and be a credible voice for the field
  • Helping to define and drive Training & Enablement key performance indicators to inform and drive success
  • Maintenance, management and development of team metric Dashboards
  • Managing the team budget for training & enablement initiatives including vendor accounts, invoicing, etc.
  • Managing the operational side of team internal communications (mailboxes, calendars, etc.) to allow for a highly efficient and transparent communication and collaboration.
  • Acting as the administrator for the Learning Management System (LMS) Navigator with a focus on content and event management as well as data and analytics
  • Provide Project Management support as required
  • Provide training support to Learning Consultant as required

Skills

  • Analytical skills and data management experience essential
  • Ability to demonstrate a high level of attention to detail
  • Proven experience planning multiple largescale initiatives/events concurrently
  • Strong problemsolving skills with the ability to exercise mature judgment and tactical prioritisation
  • Outstanding project management skills a must
  • Strong communication skills (written and verbal)
  • Experience collaborating crossfunctionally, partnering with multiple global teams to support the delivery of key learning initiatives
  • Outstanding business acumen and results orientation
  • Proven passion for working with a customer orientation and global mindset
  • Intermediate/Advanced Excel Qualifications
  • Ambitious selfstarter, with a strong work ethic, intense willtowin, and demonstrated personal excellence
  • Enthusiastic, fun, flexible and demonstrates a willingness to learn
  • Experience using Qualtrics, Merchant Force and other Sales tools advantageous
  • Cantonese or Mandarin language skills a plus
  • Exposure to L&D, Training, Business Enablement or Sales teams, also a plus
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize

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