Service - Casual Customer Service Agent

1 week ago

Sydney, New South Wales, Australia Rode Microphones Full time

At RØDE we are Passionate about Audio
Want to work for one of the fastest-growing, most innovative manufacturer-exporters in audio technology in the world today?

RØDE is looking for Customer Service Agents on a casual basis to join our rapidly-growing team.

About Us


Part of The Freedman Group, RØDE is a leading manufacturer of high-quality microphones and audio equipment, which can be found in studios, venues, on-location, and in the hands of creatives in every corner of the world.

Our products are designed and primarily manufactured by our industry-leading team in Sydney and are exported to over 119 countries globally through more than 6000 dealers.

Our employees are passionate, hard working, talented and are pivotal to our success.

Location:

  • Pemulwuy

Your responsibilities will include:

  • Provide frontline service and support to customers of Freedman Electronics group products, including RØDE Microphones, Event Electronics, Aphex, and SoundField, primarily supporting customers over tickets, however occasional phone and social channel support.
  • Service administration, order support/status/invoicing and processing product returns through eCommerce platforms.
  • Managing and responding to customers with marketingtype enquiries wishing to collaborate with RØDE.

About you:

  • Qualifications in Marketing, Business, Communications, Electronics or Audio technology are welcome, but prior experience and a proven track record in a customerfacing role is more important.
  • Audio systems or electronics experience is desirable.
  • An interest in or understanding of technology and a keen interest in learning about audio systems and microphones—prior experience with audio or video technology will be beneficial.
  • Teamoriented individual with a solid ability to work under their own initiative and a strong aptitude for selflearning.
  • Exposure to eCommerce support and customer queries.
  • Experience with case management.
  • Experience in dealing with shipping and postage carriers and an understanding of product ordering and fulfilment.
  • Knowledge or experience of the use of microphones is a definite plus.
  • Minimum 2 years' experience in a customer service environment.
**Interested?

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