Guest Services Host

2 weeks ago

Gold Coast, Queensland, Australia Village Roadshow Limited Full time

Guest Services Host

$26.25 per hour Part Time Fixed Term

Movie World, Oxenford Gold Coast

About the Perks

  • Unlimited free entry to our amazing theme parks
  • Earn complimentary passes for family and friends
  • Enjoy discounts on food & beverage, retail and animal experiences
  • Enjoy a wide variety of discounts throughout our properties and access to our Village Employee Benefits App which is partnered with more than 65 major retailers
  • Exclusive and unique team member events and awards
  • Reward and Recognition incentives and prizes
  • On site Wellbeing Team and access to our EAP with 24/7 support
  • Opportunity for professional development & internal training, we strive to grow our talent

The opportunity:


You will participate in the day-to-day operation of the Guest Services Office at Movie World Gold Coast by answering guest queries, resolving, and following up complaints and responding to and participating in emergency situations.


Your day to day:

  • Previous experience in a similar role, with a professional attitude and exceptional level of customer service essential
  • Organised individual with strong administrative skills
  • Proven conflict resolution and complaint handling skills
  • Ability to use initiative to solve problems quickly and efficiently
  • Advanced interpersonal skills both written and verbal
  • Team focus with a high level of confidentiality
  • Cash handling experience essential
  • Provide First Aid and Provide CPR certification essential, or you must be willing to undertake this training at your own expense
  • Must be able to work on any day, including weekends, evening functions and school holidays
  • Ability to work across VRTP properties

What you'll bring:

  • Prior experience in a similar front of house operational role would be an advantage
  • To always communicate professionally and effectively with guests
  • Demonstrated experience in dealing with guests with injuries
  • The ability to navigate around the Accesso system an advantage
  • Demonstrated ability dealing with guest complaints and resolution process
  • Possess the ability to multitask
  • Display good communication and organisational skills
  • Ability to work in a small team environment

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