IT Officer

2 weeks ago

Sydney, New South Wales, Australia King Living Full time
Strong technical background & excellent problem-solving skills.

  • Established innovative Australian brand with huge growth potential.
  • Collaborative & inclusive working environment based in our Support Office.
Since 1977,

King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.

King Living has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Centre in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, China, and Thailand.

At

King Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.

The Opportunity

The role of the IT Officer is to provide support in various areas of IT, such as networking, telephones, in-house systems, and support for King Living showrooms and warehouse depots.

Additionally, they are responsible for assisting managers and providing proactive customer service.

The IT Officer should demonstrate the ability to identify needs, respond to requests, and work independently on a wide range of IT tasks with mínimal supervision.

This position is based at the King Living Turrella head office and requires on-site presence.

Responsibilities:

  • Maintain databases of user accounts, ensuring accurate and up to date information.
  • Install and set up new computers, laptops, routers, printers, and wireless networks.
  • Beta test software changes made by programmers, identifying and reporting any bugs or issues.
  • Collaborate with programmers to provide feedback and advice on system improvements.
  • Assist customers with support requests, troubleshooting technical issues, and escalating complex problems when necessary.
  • Create and maintain internal system documentation, ensuring it is accurate and accessible to relevant stakeholders.
  • Provide assistance to Level 2 and Level 3 IT team members with various tasks and projects.
  • Stay updated on industry trends and advancements, continuously expanding your technical knowledge.

About You:

  • Familiarity with Windows and Mac operating systems.
  • Knowledge of IPV4 networking and a basic understanding of wireless technologies.
  • Proficient in troubleshooting processes and techniques.
  • Excellent communication skills, with the ability to convey technical concepts clearly to users through written and verbal means.
  • Strong multitasking abilities and the capacity to meet deadlines in a fastpaced environment.
  • Familiarity with Microsoft 365 products and services.
  • Knowledge of desktop and laptop hardware components.
  • Ability to work autonomously as well as collaboratively in a team.
  • Proactive and positive approach to all tasks assigned.
  • Eagerness to learn and adapt to new technologies.

King Living Benefits and Our Offer to You

  • Career development and ongoing product training
  • Supportive and friendly team environment with a true family feel
  • Generous employee, family, and friend's product discounts
  • Discounted health insurance, retail brands and vouchers
  • Paid Parental leave
  • Australian owned company with a growing global footprint
  • EAP to support your ongoing health and wellbeing
  • King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status._
  • To be considered for this role you must be an Australian Citizen or Permanent Resident with full working rights to work and live in Australia._

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