Desktop Level 2/3

1 week ago


Sydney, New South Wales, Australia Brennan IT Full time

Level 2/3 Support Technician
-
General

  • We are seeking a Level 2/3 Support Technician to work in Technology Digital team to support Brisbane and Site resources.
  • The work is a majority at a Level 2/3 support level, and we are seeking someone with experience in the technical and soft skills domains below.
  • Supporting Level 1 ServiceDesk with escalations and providing guidance to Service Desk


Start
  • ASAP, through to August 2024 and ideally 5 days a week in the Brisbane CBD office
-
Technical Skills

  • Example of technologies they will provide assistance in troubleshooting is as follows
  • Azure Cloud
  • InTune


O36
  • Sharepoint
  • Adobe
  • Licencing Management
  • Review and assess access management / AD provisioning in compliance with policies

-
Soft Skills
Communication Style Good verbal and communication engagement skills Proactive approach in resolving issues General problem solving skills Ability to manage multiple requests at different times.-
Awareness of / Nice to have

  • Cyber Security / AD Group Management
  • Industry Knowledge ( Gas, Resources, Utilities, Capital Intensive Industry)


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