Customer Service Consultant-south Morang

1 week ago

South Morang, Victoria, Australia Bupa Full time

The Opportunity


Exciting part time opportunity for a dynamic, experienced business administrator to partner with our General Manager as part of the care home leadership team at our South Morang Care Home Your role known across Bupa as the Customer Service Consultant, is crucial to the success of the operation of the home.

Supporting the both the employee and resident experience you will work across the following functions.

  • Employee experience rostering and pay, training/compliance and Human Resources
  • Resident Experience tours, admission, agreements, and the customer journey experience.

About the Home

  • Bupa South Morang, a modern care home set in a quiet suburban area in South Morang just minutes from transport links, and local shops. 40kms from the CBD, it consists of 65 beds, with a variety of care types. Our primary goal is placing our focus on the health, lifestyle and wellbeing of our residents.
    Some of your duties will include;
  • Supporting Recruitment Activities
  • Rostering
  • Payroll support
  • Shared reception duties as the face of the Care Home
  • Management of resident administration including enquiries, admissions and maintaining occupancy targets
  • Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home

About You

  • Minimum of a Cert III in Business Administration or equivalent experience
  • Previous experience gained in a similar admin/customer service role
  • Patience working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition
  • Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can't always provide answers, you can reassure and follow up
  • Intermediate to advanced skills across the MS Office Suite
  • Highly developed organisation and time management skills prioritisation and selfdirection is key in this role
  • Knowledge of Kronos,/payroll systems/admin requirements in the Aged, Health Care or regulated industry is advantageous

What's in it for you?

  • We set you up for success from the get go with our dedicated Induction program
  • Supportive, collaborative, and caring team culture
  • Continual learning and development opportunities
  • Discounts on Bupa Products insurances, optical, dental
  • Exciting benefits on offer from our Bupa Partners
  • Internal transfers across our care homes

How to Apply

  • Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check.
  • We aim to provide a culturally safe workplace where First Nations peoples knowledge, education and lived experience is seen as a strength. Bupa have publicly committed to a holistic approach to First Nations engagement, development and celebration through a partnership with Reconciliation Australia who have endorsed our second Stretch Reconciliation Action Plan
  • We acknowledge the Traditional Owners of country throughout Australia. We pay our respects to Elders past, present and emerging and celebrate the diversity of Aboriginal and Torres Strait Islander peoples and their ongoing culture and connection to lands, waters and skie

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