Account Manager, Premium Smb

1 week ago

Sydney, New South Wales, Australia Afterpay Full time

Company Description:

  • Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
  • To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
  • Today, we are a partner to sellers of all sizes large, enterprisescale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.


As one of Afterpay's
SMB Account Managers, you will help drive Afterpay's continual growth by nurturing and expanding our key strategic SMB merchants across a defined portfolio both online and in-store.

You will own the growth and development of your portfolio and identify opportunities and establish best practices that scale across the wider business.


We're looking for an experienced Account Manager to cover a portfolio of Premium SMB merchants who proactively seeks creative ways to expand their portfolio.

This phone based position will play a key role in crafting and delivering our client engagement model to Afterpay's Premium and high-performing SMB accounts across Australia and New Zealand.


Lastly, and most importantly, we want you to be passionate about Afterpay and what we stand for for both our merchants and customers.

Travel required from time to time, as well as event and conference attendance outside of business hours.

We are much more than our job descriptions - we are our energy, our ideas, our everyday drive. Here's where you will begin

  • Grow and develop long term profitable partnerships that deliver for our Merchants, our Customers and Afterpay. From topline growth, right through to the unit economics you'll focus on building a sustainable profitable business
  • Cross sell Afterpay's products and features to further deepen merchant partnerships
  • Meet and exceed sales performance targets
  • Drive enhanced merchant engagement and GPV growth potential through actively encouraging and supporting merchants to participate in key AP marketing initiatives (Afterpay Day), core SMB campaign activity (eg Support Small) and any bespoke activity with a direct ROI target;
  • Manage a complex portfolio and lead the development and analysis of overall portfolio and its performance
  • Deliver a proactive customer growth strategy to drive merchant usage, satisfaction, and revenue growth across our current contracts and new expansion opportunities
  • Establish clear marketing best practices, optimization strategies and expansion plans with our partners and monitor performance
  • Identify merchant expansion opportunities across your portfolio including omni channel expansion, cross border trade, global market expansion and assess the relevancy of any other new Afterpay product initiatives as they launch;
  • Ensure technical support queries are promptly resolved either directly or facilitating via Merchant Services support.

Who are you?
Like us, you'll be obsessed with our product.

You'll get a kick out of seeing and feeling the impact of your work as more and more people gain financial freedom and retailers grow across the globe.


  • Merchant focused
  • Afterpay is obsessed with our customers and our merchants. You will be the person who articulates our SMB partner needs, solves problems and identifies opportunities for development and growth
  • Commercial and Business Acumen you understand how businesses work and what are the drivers of growth. You are focused on building mutually beneficial relationships with our SMB partners and can comfortably articulate on topics as varied as payment processing unit economics to marketing plans performance and retail margins
  • Strong Communication and Interpersonal skills
  • You are a team player and someone who develops strong internal and external relationships based on integrity and trust. You have the ability to articulate a strategic vision for our partnerships and the tactical experience to make it real.
  • Analytical and Problem-Solving abilities
  • You will be working with technical, reporting and product solutions. You are someone who takes responsibility for your own personal development and growt

  • Account Manager, Smb

    1 week ago

    Sydney, New South Wales, Australia TikTok Full time

    ResponsibilitiesAbout TikTokPosition OverviewTikTok's SMB (Small and Midsize Business) Team aims to help businesses and brands unleash their creative side, connect with our audience, and drive revenue and growth. From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our...

  • Account Executive, SMB

    1 week ago

    Sydney, New South Wales, Australia Square Inc. Full time

    It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active...

  • Account Executive, SMB

    1 week ago

    Sydney, New South Wales, Australia Square Full time

    Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Account Executive, Smb

    1 week ago

    Sydney, New South Wales, Australia Afterpay Full time

    Company DescriptionIt all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Account Executive, SMB

    1 week ago

    Sydney, New South Wales, Australia Afterpay Full time

    Company DescriptionIt all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Team Lead, Smb Account Management Aunz

    1 week ago

    Sydney, New South Wales, Australia TikTok Full time

    ResponsibilitiesAbout TikTokTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help...

  • Account Executive, Startups/ Smb

    1 week ago

    Sydney, New South Wales, Australia Stripe Full time

    Account Executive, Startups/ SMB (AUNZ)Account Executive, Startups/ SMB (AUNZ)Who we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is...

  • Account Executive, SMB

    1 week ago

    Sydney, New South Wales, Australia Dialpad Full time

    About the teamDialpad's Account Executive, SMB will solve tangible client challenges by redefining their definition of what's possible through implementation of Dialpad's enterprise voice, contact centre and omnichannel solutions. In this role, you'll combine acquiring new customers and uncover market opportunities to get the market talking about...

  • Account Executive, Startups/ Smb

    1 week ago

    Sydney, New South Wales, Australia Stripe Full time

    Account Executive, Startups/ SMB (AUNZ)Who we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet,...

  • Smb Account Manager

    1 week ago

    Sydney, New South Wales, Australia Mindbody Full time

    Our dream of revolutionizing the fitness and wellness industry is no small feat, and we're looking for talented people to make it a reality. When you join Mindbody + ClassPass, you'll work with kind, intelligent people and enjoy unrivaled benefits. You'll also share in a true culture of purpose and passion centered around helping people live happier,...

  • Partner Sales Manager Smb

    1 week ago

    Sydney, New South Wales, Australia Alteryx, Inc. Full time

    We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on...

  • Smb Growth Manager

    1 week ago

    Sydney, New South Wales, Australia Uber Full time

    #GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About the TeamUberEats has...

  • Account Executive, Smb, Anz

    1 week ago

    Sydney, New South Wales, Australia NICE Systems Full time

    At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.We are currently in a hyper growth period for...

  • Account Executive Smb

    1 week ago

    Sydney, New South Wales, Australia Halcyon Knights Full time

    Gartner Leader in their Industry Massive Demand for their Solutions Reps Overachieving GloballyOur client is a Gartner leading vendor and leader in their space with means they are an obvious choice for companies looking for contact centre, customer expereince, digital and automation solutions. They are also going to benefit from a huge shift which is...

  • Account Executive, Smb

    1 week ago

    Sydney, New South Wales, Australia Procore Full time

    As an Account Executive SMB, you'll focus on companies that can benefit from Procore's world-class project management tool for the construction industry. The primary function of this position is new account acquisition, where you'll grow revenue with an emphasis on new product sales to our customer base. This includes cold-calling, prospecting, qualifying,...

  • SMB Security Sales Lead, Australia

    1 day ago

    Sydney, New South Wales, Australia Microsoft Corporation Full time

    Microsoft envisions a cloud-empowered world. A world of more possibility, more innovation, more openness and more sky's-the-limit thinking. A world where passionate innovators come to collaborate, envisioning what can be and taking their careers to places they simply couldn't anywhere else. Our mission is to empower every person and every organization on the...

  • Program Management Specialist, Apac Smb

    1 week ago

    Sydney, New South Wales, Australia TikTok Full time

    ResponsibilitiesAbout UsTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsAt TikTok, our people are humble, intelligent, compassionate and creative. We create...

  • Smb Partnerships Manager

    1 week ago

    Sydney, New South Wales, Australia DEPT® Full time

    WHO ARE WE?The bigger picture: DEPT is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, TikTok, eBay, ASOS, Zoopla, Twitch, Patagonia and many, many more.Our team of 4,000+ digital specialists across 30+ locations on five continents deliver pioneering work on a global...

  • Account Executive, Smb

    1 week ago

    Sydney, New South Wales, Australia Zoom Video Communications, Inc. Full time

    We are looking for an Account Executive, SMB to join our team. If you possess the drive, competitiveness, and a history of success in Sales, we want to hear from you. This role is an exciting opportunity to work with mid-market level clients (employee count of 51 to 500) on tailoring Zoom services to meet their video, phone, and online meeting needs.Focusing...

  • Account Executive, Smb

    1 week ago

    Sydney, New South Wales, Australia DocuSign Full time

    Company Overview:Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...