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Client Solutions Lead

3 months ago

Sydney, New South Wales, Australia Claim Central Consolidated Full time

For over 20 years the Claim Central Consolidated group has been providing services and innovative SaaS solutions to the general insurance markets in Australia, New Zealand, South Africa and the USA.

We exist to ensure better claim outcomes for our clients and their customers and improve the lives of those impacted by events and disasters.


The Opportunity

  • Engagement: Proactively engage with Strategic and Enterprise clients throughout their lifecycle, including presales, onboarding, and operations, to ensure our products and services meet their needs and expectations.
  • Consulting: Conduct consulting assessments, process workshops, and design sessions with clients to gain a deep understanding of their needs and requirements.
  • Change Management: Develop and implement change, project, and implementation plans to address any identified gaps and issues, ensuring a seamless transition for clients.
  • Account Management: Act as the Account Manager for nominated clients, building strong relationships and regularly meeting with them to ensure their needs are being met and expectations managed.
  • Continuous Improvement: Work collaboratively with key stakeholders to identify pain points and opportunities for improvement, leveraging innovative design, process, data, and technology solutions to enhance the client and customer experience.
  • Organisational Capability: Drive the development and enhancement of consultancy practices and functionality, such as client onboarding, account management, and project management across the group.
  • Project Sponsorship: Lead clientfocused initiatives and projects such as strategic client onboarding and new capability integration.

About You


To be considered for this role, you will have at least 5 years of experience as a Lead Consultant or Product Owner delivering complex projects, with a focus on technology or software related lifecycles in the insurance (claims management in particular), building repair, or Insurtech industries.


You will have a deep understanding of technical fundamentals related to insurance and the customer value chain, as well as a strong grasp of metrics and data-driven decision-making.


Additionally, you will possess a customer-centric approach and agile thinking, with a strong business acumen and a track record of creating and implementing innovative customer experiences.

You will be an impactful communicator with an ability to engage technical and non-technical stakeholders with ease.

What We Offer You

  • A growing company with opportunities to accelerate your career
  • Interesting work, great company culture and a supportive team
  • Flexible working arrangements