Service Manager

1 week ago

Wangara, Western Australia Eagers Automotive Full time
Permanent Full-time position | North Location - Wangara

  • Attractive salary + employee benefits | Electric Vehicle Exclusive Servicing
  • Looking for that opportunity to develop your career with ongoing support?
As we support the ongoing expansion of Electric Vehicle brand

BYD, Eagers Automotive have an exciting opportunity for an experienced operational leader to become the

BYD WA Service Manager.


Reporting directly to the BYD WA General Manager and based in dedicated facilities in Wangara, you will be responsible for overseeing the day-to-day operations of the Pre-Delivery Centre, including the pre-delivery and service workshop, and administration support team.

This is a unique role with significant growth opportunities as the brand continues to expand.

Initially the Pre-Delivery Centre workshop will be focussed on preparing vehicles for delivery and some service work.

As BYD continues to grow, this role will also oversee the increased servicing of vehicles, as well as managing a growing team of on-site Service Advisors.


Additionally, the role will oversee and lead the Stock Control and Licensing team, having full accountability for the allocation, preparation and distribution of all vehicles coming into WA.


Duties include:

  • Leading the Service/Pre-Delivery team to meet monthly targets.
  • Managing the administrative team to ensure smoothly allocation of stock and preparation of deliveries.
  • Working closely with dealership Brand Managers to create a seamless customer purchase experience.
  • Implement and monitor best practice parts management.
  • Ensure a safe work environment exists and is maintained following industry leading practices.
  • Ultimately satisfying all customers while maintaining department profitability.
***
About you:We are looking for someone who is highly motivated and confident in their communication and leadership skills and has a passion for delivering exceptional customer service.


You will have an interest in, or experience with, automotive stock control, licensing, vehicle preparation and all other aspects of automotive retail operations.


You will ideally possess:

  • A track record of high performance in the service and predelivery arena
  • Capacity to manage and drive teamwork
  • Operate with a high level of integrity
  • Having a personal commitment to success
  • Able to implement and maintain change in a busy environment

We will provide you with:

  • An opportunity to be a part of a
    multinational company, where you have access to a network of opportunities across locations and brands.
  • A
    Learning & Development program known as
    Learning Together where you will have access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) with
    over 150 training courses on offer
  • A topoftheline
    Employee Assistance Program with leading provider,
    Benestar, where employees have access to the MyCoach service, supporting all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
  • Lastly, extensive
    employee benefits that include discounts on Crown Accommodation, Private Insurance (BUPA and Medibank) as well as vehicle purchasing, parts and maintenance

BYD is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you

Eagers Automotive - Moving together.

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