Community Lead

2 weeks ago

Melbourne, Victoria, Australia The Commons Full time

We're seeking a talented and passionate Community Lead to join our team and help us create a thriving and inclusive environment.

As the Community Lead, you'll be responsible for cultivating strong relationships with our members, overseeing events, and driving community engagement.


If you're a natural connector, a creative problem solver, and have a passion for creating exceptional member experiences, then we'd love to hear from you Let's work together to create a community that inspires, supports, and uplifts.


ABOUT YOU

  • 1.5+ years' experience in a fastpaced customer service environment
  • The ability to build rapport with strong communication skills with your members, visitors and guests.
  • Be ready to get handson with all aspects of the daily requirements to ensure we are creating a great member experience at every step of the way
  • You have the flexibility to think outside the box.
  • You have the ability to foresee and identify needs of the of our members.
  • A passion for managing member relationships and the ability to support our members as their requirements of the business change.
  • Strong time management skills and excellent attention to detail.
  • You love working with people

ABOUT THE ROLE
The main duties of the role include but are not limited to the below;

COMMUNITY

Member Experience

  • Greet guests from the front desk, consistently delivering excellent customer service
  • Facilitate introductions and relationship building initiatives for members
  • Have a thorough understanding of all members and companies
  • Member onboarding, including conducting building tours and inductions, providing welcome packs, and logging activities on CRM

Events

  • Lead and coordinate member events in your location in alignment with the brand, including facilitating member talks, panel discussions, lunch and learns and other community events to ensure engagement
:

  • Help promote events within your location or neighbouring locations, which may be of interest or relevance to your community.
  • Assist with set up and pack down of events as required by The Commons events team and Community Manager
  • Auditing and ordering supplies as required

OCCUPANCY

Member Retention

  • Assist with reviewing service offerings and member feedback and provide suggestions for improvement
  • Ensure a connected and engaged community to support retention

OPERATIONS

Daily Operations

  • Adhere to direction from Community Manager and assist with daily scheduling
  • Onboard and offboard all members and companies in the space
  • Maintain accurate internal databases of members, companies, contractors, and suppliers
  • Ensure accuracy of Member Directory
  • Assist with management and reporting of IT tickets
  • Send push notifications as required for events and reminders
  • Set members up on printers and provide basic IT troubleshooting
  • Ensure all empty offices and desks are clean and tidy and ready for new members to occupy
  • Deliver incoming mail to members in a timely manner

Facilities Management

  • Ensure that the building is fully operational
  • Report maintenance issues and assist with resolution
  • Conduct regular building checks and maintain cleanliness, including kitchen cleaning and regular resetting of meeting rooms
  • Manage par levels of all stock and inventory and order consumables as required
  • Complete regular audits of storage areas and maintain cleanliness
  • Report cleanliness concerns or requests to cleaners

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