IT Manager

2 weeks ago

Sydney, New South Wales, Australia TMGM Full time
The IT Manager will play a crucial role in managing our IT operations across multiple countries.

You will be responsible for leading a team of IT support technicians, ensuring the delivery of high-quality technical support and services.

This position demands a leader who can foster a culture of collaboration, innovation, and excellence across different cultures and time zones.

Your strategic input will help align our IT support services with our business objectives, enhancing our operational efficiency and technological advancement.


Key Responsibilities

  • Oversee the IT Service/Support Team across various locations, ensuring the delivery of highquality technical support and service to all users.
  • Lead, mentor, and manage a multicultural team of IT support technicians, fostering an environment of collaboration, inclusivity, and professional development.
  • Develop, implement, and refine IT service management policies and procedures, including incident management, service request handling, and escalation processes, to improve efficiency and user satisfaction.
  • Ensure the team is fully equipped with the necessary tools and training to provide exceptional support for hardware, software, and network issues.
  • Coordinate with international IT teams to align support services and share best practices, ensuring consistency and quality of service across all regions.
  • Manage the IT helpdesk operations, including monitoring service level agreements (SLAs) to ensure targets are met and identifying areas for improvement.
  • Facilitate regular team meetings and training sessions to stay updated on technological advancements, cybersecurity threats, and IT support techniques.
  • Conduct performance evaluations and encourage a culture of feedback within the team to drive continuous improvement.
  • Develop and manage the IT support budget, ensuring optimal allocation of resources and costefficiency.
  • Act as a point of escalation for complex issues or customer complaints, ensuring timely and effective resolution.
  • Collaborate with senior IT management to align the IT Service/Support strategy with the overall business objectives, identifying opportunities for improvement and innovation in service delivery.

Requirements:

  • Proven experience in IT management, preferably in a multinational environment.
  • Strong leadership skills with experience managing diverse, multicultural teams.
  • Excellent understanding of IT service management principles, cybersecurity, and data management.
  • Experience in strategic planning, project management, and vendor negotiations.
  • Strong problemsolving skills and the ability to work under pressure.
  • Excellent communication and interpersonal skills, with proficiency in English. Additional languages (Mandarin, Malay) are highly advantageous.
  • Ability to travel internationally as required.

Benefits

  • Dynamic Work Environment: Work in a dynamic, multinational environment where innovation and forward thinking are at the forefront of what we do.
  • Team Culture: Join a team that values open communication, mutual respect, and support. We believe in empowering our employees, celebrating successes together, and learning from challenges in a collaborative atmosphere.

  • Digital Manager

    2 weeks ago

    Sydney, New South Wales, Australia Latitude IT Full time

    Globally recognised manufacturing brand South West Sydney location Hybrid arrangement 1 or 2 days in the officeThe ClientMy client, a globally recognised manufacturing brand, is looking for their next Digital Manager to join the Marketing team and drive the development, execution and optimisation of the digital marketing strategy.The role offers a hybrid...

  • Account Manager

    2 weeks ago

    Sydney, New South Wales, Australia Brennan IT Full time

    Why work for Brennan?We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.Brennan IT benefits include: A strong culture underpinned by values that are truly...

  • Project Manager

    2 weeks ago

    Sydney, New South Wales, Australia Kinetic IT Full time

    Project Manager Apply now Job no: OCREQ0025006 Employment type: Full Time Location: Sydney Categories: Programme & Project Management ABOUT THE ROLE: We are currently seeking a Project Manager to work across ServiceNow, sitting within our Professional Services Division, you will be working in a broad and interconnected team across Australia. ...

  • Management Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Latitude IT Full time

    Collaborative, supportive, Values driven environmentGreat coffee (and a variety of tea) and fresh fruitAvoid the traffic: we are outside the CBD and close to public transportLead consulting engagements to design and implement CX for contact centre solsAdvanced technologies like AI, machine learning, and omnichannelRedesign customer journeys to enhance...

  • Project Manager

    2 weeks ago

    Sydney, New South Wales, Australia Kinetic IT Full time

    We are currently seeking a Project Manager to work across ServiceNow, sitting within our Professional Services Division, you will be working in a broad and interconnected team across Australia.Spanning across projects and operations, with an opportunity to work on multiple projects with different customers. The ideal candidate will excel in risk management,...

  • Marketing Manager

    2 weeks ago

    Sydney, New South Wales, Australia Brennan IT Full time

    Why work for Brennan?We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.The Role:We are looking for aMarketing Manager - Digital to join Brennan IT on a...

  • Office Manager

    2 weeks ago

    Sydney, New South Wales, Australia Brennan IT Full time

    Why work for Brennan?At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of...

  • Marketing Manager

    2 weeks ago

    Sydney, New South Wales, Australia Brennan IT Full time

    Why work for Brennan?We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.The Role:We are looking for aMarketing Manager to join Brennan IT on a permanent...

  • Service Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia Brennan IT Full time

    Why work for Brennan?We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.Brennan IT offers an excellent remuneration package and benefits including:Access...

  • Marketing Manager

    2 weeks ago

    Sydney, New South Wales, Australia Brennan IT Full time

    Why work for Brennan?At Brennan IT, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business.The...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Latitude IT Full time

    Sydney HO but working with clients & colleagues nationally, opportunity to trave Your future at this business in terms of career growth is mapped out Awesome social events and a fun work culture in a supportive environmentOur client is seeking a Customer Success Manager responsible for managing relationships with our payroll, workforce optimization, and...

  • Lifecycle Marketing Manager

    2 weeks ago

    Sydney, New South Wales, Australia Latitude IT Full time

    Start up business within a well established and popular Australian brand Hybrid working model and a CBD office location A role with ownership, help develop the CRM and lifecycle marketing strategyAs the Lifecycle Marketing Manager, you will be responsible for developing and executing campaigns across various stages of the customer journey, from acquisition...

  • Head of Managed Application Services

    2 weeks ago

    Sydney, New South Wales, Australia Brennan IT Full time

    Why work for Brennan?***At Brennan IT, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business.Brennan...

  • Infrastructure Manager

    2 weeks ago

    Sydney, New South Wales, Australia Zone It Solutions Full time

    We are actively looking for Infrastructure Manager for a permanent position.This exciting opportunity is with a well-established global IT service provider known for its excellence in the industry.Responsibilities: Develop and implement an IT strategy / roadmap in alignment with the company's overall goals and objectives.Manage the IT budget, including...

  • Infrastructure Manager

    2 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are actively looking for Infrastructure Manager for a permanent position. This exciting opportunity is with a well-established global IT service provider known for its excellence in the industry.Responsibilities:Develop and implement an IT strategy / roadmap in alignment with the company's overall goals and objectives. Manage the IT budget, including...

  • Defect Manager

    2 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are currently seeking a Defect Manager. As a Defect Manager, you will be responsible for overseeing and managing the defect resolution process, ensuring that defects are properly identified, logged, prioritized, and resolved in a timely manner.RequirementsMinimum of 3 years of experience in defect management or a related role. Strong knowledge of defect...

  • Environment Manager

    2 weeks ago

    Sydney, New South Wales, Australia Wipro Revolution IT Full time

    Permanent/ contract role Manage Testing Services & Environments group Knowledge on Deployment or integration of solutions.About UsPosition Purpose: The purpose of the role is to plan, deliver, manage and support the development and test environments on behalf of the Testing Services & Environments group. The role is accountable for all aspects of...

  • Infrastructure Manager

    2 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are currently seeking an experienced Infrastructure Manager. You will be responsible for managing and overseeing the company's IT infrastructure, including hardware, software, networks, and data centers.RequirementsBachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 8 years of experience in IT infrastructure...

  • Project Manager

    2 weeks ago

    Sydney, New South Wales, Australia HCF - IT & Transformation Full time

    About the role The role of the Project Manager is to establish, plan, execute and finalise projects according to plan. Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. The Project Manager will oversee quality control throughout its project lifecycle and effectively apply...

  • Project Manager

    2 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are actively looking for a Project Manager for a permanent position. This exciting opportunity is with Zone IT Solutions, a well-established global IT service provider known for its excellence in the industry.Responsibilities:The Project Manager is responsible for leading teams to deliver projects that span across one or more business units Manage...