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Account Manager

3 months ago

Sydney, New South Wales, Australia Brennan IT Full time

Why work for Brennan?

We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.


Brennan IT benefits include:

  • A strong culture underpinned by values that are truly lived every day
  • An environment that embraces learning and development of all employees
  • Flexibility to work in the way that brings out the best in you
  • The ability to do what you love, in an environment that supports you
  • A focus on health and wellbeing social club, sporting teams, discounted technology purchases, health checks and more
  • Discounted IT hardware and software products

The Role

As a result of our continued growth, we are looking for an experienced Account Manager to join our team in Sydney.

As an Account Manager, you will find yourself managing a portfolio of customers across the entire Brennan IT solution stack, ensuring they receive a seamless experience at every interaction.


The role will have two primary responsibilities; driving the customer experience to ensure patch retention and growth to meet set targets.


Key Responsibilities:

  • Meeting with our customers and looking for new business and cross selling opportunities.
  • Develop deep understanding of customer's business including orchestration of strategic business planning, roadmaps
and workshops on how technology can help address their business requirements.

  • Developing customer intelligence and customer relationships to support retention and growth. Ensuring that our all
customer contracts are renewed on time.

  • Act as the main customer facing resource for a defined portfolio of customers including responding to customer requests
for information, developing and planning solution presentations and demonstrations, technical/product guidance in
meetings etc.

  • Plan and support local marketing activities to agreed budgets and timelines and integrate personal sales efforts with
other organized marketing activities.

  • Collaborate with all Practices and Vendors to ensure full knowledge of services and products, this will include attending
training courses when required.

  • Driving future technology roadmaps for the customer.
  • Preparation of proposals, contracts and tender responses.
  • Bid management, interaction with Presales, Service Delivery and management to design solutions for our customers

What skills and experience you bring:

  • Minimum 5-7 years sales experience (ICT experience preferred)
  • A successful track record of achieving sales revenue targets
  • Proven ability to manage large, complex whole of business IT and Telecommunications solutions.
  • Consultative sales experience and approach
  • Demonstrated ability to position and present at a Csuite level
  • Demonstrated ability to lead and collaborate with a multidisciplined team
  • Demonstrated ability to manage the sales process and pipeline
  • Demonstrated skills in negotiation, organisation, and time management
  • Strategic thinking with getupandgo attitude

Desirable

  • Prior experience within an outsourced service delivery environment
  • Project management exposure
  • Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, data, networking, unified communications, voice or telephony.

Note:
As part of our hiring process, you will be required to undertake a National Criminal History Check.

Brennan IT is an equal opportunity employer.